Join to apply for the Platform Operations Administrator role at Travel Counsellors

Join to apply for the Platform Operations Administrator role at Travel Counsellors

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Looking for an admin role with diverse, engaging tasks to keep your days interesting and rewarding?

Join us as a Platform Operations Administrator and play a key role in supporting our Platform Operations team. You’ll take ownership of a variety of administrative and operational support activities, including finance and procurement processes, asset and stock management, onboarding coordination, and support for telephony and device lifecycle management.

About The Role

Working across functions and systems, the Platform Operations Administrator ensures accurate record-keeping, process consistency, and responsive support to both head office and Travel Counsellors, as well as supporting technology upgrades and internal improvement initiatives by providing reliable administrative coordination.

Principal Accountabilities

• Own and manage all aspects of technology procurement, including invoice processing, purchase order management, and equipment ordering.
• Support and maintain the technology asset inventory, including tracking hardware/software assets, device ownership, renewals, and retirement.
• Centralise and maintain documentation and record keeping, including migration of knowledge base articles and facilitation of IT policy document reviews.
• Coordinate product and service support activities such as Telephony (number management, billing, recharge and onboarding), assistant support (onboarding, renewals and record maintenance), and device upgrade coordination(purchasing, contract handling, scheduling, and vendor liaison).
• Conduct housekeeping checks using data from Entra, Office 365, Defender, and ITSM toolsets..
• Gather and analyse KPI and MI data for daily, weekly, and monthly reporting.
• Deliver general administrative support across the Platform Operations team, including tasks generated from platform upgrade projects and continuous improvement initiatives.
  
  

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages
  
  

• Previous experience in admin roles or related fields
• Excellent interpersonal skills
• Excellent communication skills with the ability to communicate with colleagues and third parties
• Exceptional organisational skills with the ability to prioritise tasks
• Experience using SAP Concur is desirable
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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