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Platform Services and Support Manager

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK , we mark over 10 million exam papers each year and it’s our people who make this happen.

Platform Services and Support Manager

FTC ending March 2027 | Hybrid | Milton Keynes
£66,185 - £74,841 + Benefits

AQA needs someone who can do more than just manage platforms. We're looking for someone who can lead a team through complexity, without losing sight of the bigger picture – or the technical detail.

This is a senior role in our Assessment Technology group – the people behind the platforms that deliver GCSE and A-level results to millions of students every year.

You’ll be leading a team (and sometimes third-party suppliers) responsible for running, supporting, and improving our platforms and infrastructure. That means balancing day-to-day stability with long-term improvement. You’ll need to set a clear direction and get people aligned behind it – then make sure things get done.

You’ll work closely with Architecture and Software teams and play a key role in delivering change across systems that are central to AQA’s purpose.

What you’ll need to bring:

• Strong experience managing Azure platforms in complex environments where uptime matters.

• A working knowledge of ITIL (and preferably more than just the Foundation certificate).

• Enough technical depth to lead credible conversations about platforms and infrastructure – and to challenge where needed.

• A structured approach to solving problems

• A continuous improvement mindset – you’ll be someone who’s always looking for ways to make things better.

What you’ll get in return:

• 25 days’ holiday + Bank Holidays + Christmas shutdown.

• Flexible working and genuine investment in your development.

• 35-hour week.

• Excellent pension (6% - 11.5% employer contribution).

• Enhanced family leave and more!

What next?
Apply via our portal. Every applicant gets a written response.
Closing date for applications will be Thursday 21st August.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

About Us

AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.

Reasonable Adjustments

If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact Faye Harrison (she/her) at fharrison@aqa.org.uk or on 07813 724161. We are asking for this information to make the process as equitable as possible for each candidate.Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries.If you have query regarding Temporary vacancies, please contact: temprecruit@aqa.org.uk

Smart Working

We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.

Equality, diversity and inclusion

A QA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.

Conflict of Interest

Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.

Safeguarding

AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.

For more information on safeguarding at AQA please visit the AQA website here .