Salary: £39,000 - £44,000
Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization.

You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track.

This role will be part of the delivery management capability at Made Tech.

Key responsibilities

Delivery operations support

• Produce financial reports for account teams (contract/SOW burndown).
• Validate, track and approve TOIL for account teams.
• Track, manage and report account expenses.
• Account invoice review and approvals.
• Client asset management.
• Support onboarding new team members and create rotation plans where appropriate.
• Support the team with travel and accommodation booking as required.
• Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level.
• Manage reporting on contract/SoW compliance.
• Manage team work plans/ schedules and on-site register
• Facilitate key meetings/ ceremonies with stakeholders where appropriate.

• Establish and maintain standards for projects.
• Offer guidance on best practices and processes for managing projects.
• Monitor progress against plans and report on results.
• Schedule and facilitate reviews to ensure projects are on track.
• Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs
• Be an active participant in the Delivery Management community within the engagement and Made Tech.

• Build and implement plans to improve the Agile delivery management capability.
• Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability.
• Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice.

Skills, knowledge and expertise

• Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques)
• Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.).
• Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes.
• Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits.
• Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process.
• Experience of managing issues using a robust process to identify action plans and track remediations to conclusion.
• Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model.
• Experience in coaching others in Agile project management best practices.
• Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives.
• Experience in managing the activities of a project team in a matrixed project organisation.

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

Paid counselling - we offer paid counselling as well as financial and legal advice

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect.

We’ll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience.

Register your interest to be notified of any roles that come along that meet your criteria.