Overview

Join to apply for the Policy Lab - Service Designer role at UK Home Office. The Home Office Policy and Innovation Lab (CoLab) is a creative team of designers and researchers that work closely with policy and operations teams from across the Home Office to bring user-centred and explorative approaches to policy making.

As a Service Designer, you’ll have experience delivering better services. You’ll look at the end-to-end experience of our services, working with data to identify problems and reimagine how the service should work. This work will consider both the front of house experience as well as the behind-the-scenes services. You’ll be confident working in a fast-paced environment as part of a multi-disciplinary team, and adept at gathering and using evidence to inform design decisions and measure policy and service outcomes. You’ll work closely with user researchers, other service designers and policy professionals, with access to a range of other specialist skillsets when required.

Ready to lead, innovate, and make an impact? Click "Apply" to explore the full job description and salary details.

Responsibilities

• Identifying opportunities to improve the performance or management of existing services.
• Creating compelling service solutions by drawing on multiple inputs, such as user research, operational insight, data patterns, organisational intent, or technical architecture.
• Understanding and appropriately balancing the needs of users, providers and government when making design decisions.
• Helping to develop the end-to-end view on projects, creating service visualisations, scope, and explore their work, and align effort towards a service vision.
• Rapidly creating sketches, diagrams, and lo-fi prototypes to share and test ideas.
• Presenting findings and related recommendations to team members and stakeholders.
• Managing logistics of workshop sessions, including planning and scheduling sessions and recruiting participants.
• Identifying and raising any blockers to design activities.

Your skills for this role

• Prototyping and concept creation: able to independently develop prototypes and sketches for more complex projects. Able to use design software or physical mock-ups or code to visualise and test concepts.
• Service design: independently contributes to the design and implementation of services or policies, ensuring they meet user needs and target outcomes. Participates in managing the design process for smaller projects.
• Accessibility and inclusion: able to regularly apply accessibility standards to their work and begins to understand the broader aspects of inclusive design.
• Service analysis: independently maps and analyses service processes from a user perspective. Identifies opportunities for improvement and frames problems in terms of user needs.
• Collaboration: actively facilitates group activities and seeks feedback for continuous improvement.
• Communicate, Persuade and Advocate: comfortable advocating for UCD principles to peers and immediate stakeholders through well-prepared presentations. Plans and facilitates engaging workshops to engage different stakeholders.

Why Join Us?

• Exceptional pension: Employer contribution of 28.97%.
• Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
• Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
• Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
• Recognition and inclusion: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.

Learn more about our benefits: Benefits - Home Office Careers

Additional Information

This role requires SC clearance. To meet national security vetting requirements, you typically need to have been resident in the UK for at least three years. Unfortunately we cannot offer sponsorship.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Design, and General Business
• Industries: IT Services and IT Consulting and Design Services

Ready to apply? Click the Apply button to explore the full job description and salary details.