Power Markets Associate, Customer Success

Join to apply for the Power Markets Associate, Customer Success role at Aurora Energy Research

Power Markets Associate, Customer Success

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Join to apply for the Power Markets Associate, Customer Success role at Aurora Energy Research

About the Position

Aurora’s Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy asset owners, operators, developers, and investors, the platform changes the way that energy market analytics are performed and delivered. To best enable the user experience, both through product development and delivery of key analysis and insights, Aurora is developing a global technical Customer Success team that provides the critical end-to-end human interface between the underlying software and the end user.

Department: Software Solutions

Location: Oxford, UK

• Empower leading developers, utilities, and funds across the power sector to deploy capital in the Energy Transition, by leveraging Aurora’s software suite for investment decisions.
• Collaborate with Aurora’s European Advisory teams to oversee feature-bridging analyses for client projects, enabling access to pre-release features and novel insights.
• Lead engagement on client transaction support projects, using Aurora’s software suite to perform market analysis and/or site-specific asset valuations.
• Work closely with internal Research, Modelling, and Product teams to drive client software queries to resolution.
• Partner with internal Product teams to shape the evolution of Aurora’s software suite and development roadmaps.
• Utilize customer usage & health dashboards to coordinate with internal Account Managers and engage with customers to drive usage, satisfaction, and retention.
  
  

• At least 2 years of professional experience in an analytical, knowledge-driven, and client-centric role.
• Demonstrated strong analytical capabilities, preferably in engineering, business, economics, or similar.
• Excellent communication skills with confidence in client-facing situations and other complex stakeholder situations.
• Demonstrated project management skills and ability to drive complex initiatives to successful completion.
• Results-oriented, with a high degree of persistence in reaching goals and a hands-on approach to ensuring targets are achieved.
• Strong team player, with a track record of success in team environments.

• European power market analytics experience, preferably with experience of power market models.
• Professional exposure to energy and power markets.
• Leadership/management experience.

• The opportunity to learn how major players in the energy sector view the evolution of power markets and make strategic investment decisions accordingly
• The opportunity to develop a deep understanding of energy investment processes such as transactions, portfolio strategy & management, and regulatory developments
• Direct engagement with clients across the energy industry through Aurora conferences, workshops and webinars

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Research Services

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