**About Planet**Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.**What you will do:**### **Who you are:*** 1–2 years of experience in customer service, operations, or project coordination.* Strong written and verbal communication skills in English; additional languages are a plus.* Curious, proactive, and eager to learn.* A natural problem solver with a customer-first mindset.* Comfortable speaking with clients and internal stakeholders.* Quick to learn new systems, processes, and product knowledge.* Familiar with Excel and the MS Office suite.* Experience in financial services or payments is helpful but not required.* Able to prioritize tasks and meet deadlines.* Available to work Monday–Friday* Willing to travel occasionally if needed.**Why Planet:**Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. **We would love to hear from you – Apply now**.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.* Communicate with customers primarily via email and video calls.* Act as a key point of contact for operational matters across assigned customer accounts.* Partner with senior colleagues (e.g., Key Account Managers or Business Development) to support customer relationships.* Support the development of best practices and documentation (e.g., playbooks, templates).* Take ownership of customer queries and assist in resolving issues promptly and professionally.* Keep customer account playbooks updated with relevant information.* Promote a positive customer experience and contribute ideas for improvement.* Build strong working relationships across departments to ensure seamless service delivery.* Help track and improve customer satisfaction metrics such as NPS, NES, and CSAT.**Company Background**Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
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