Overview

Bulletproof is looking for a Presales Consultant to support our sales team in liaising with customers and prospects alike to provide technical expertise during the sales process. The role will report directly to the Head of Penetration Testing whilst supporting the sales team in delivering presales assistance to help close business. The majority of this will be delivered over the phone or on video calls; onsite client meetings may be required from time to time.

The core function of the role is to assist in determining the scope of works across a variety of Cyber Security products and services, with an initial core focus on Penetration Testing. While uncovering the work required to complete a project, the role will act as a trusted advisor and work with relevant teams to create a comprehensive proposal, while influencing a positive sales experience for the client and presenting the business in the best possible light.

The role requires someone highly motivated, who can work independently and build technical relationships with customers to understand their security challenges and drive the right solutions. The candidate will be encouraged to share innovative ideas from the outset to help improve the customer presales experience and feed back into the business to steer improvements to existing services and shape new products.

The successful candidate will support on calls with both existing customers and new business opportunities, generally generated by inbound sales enquiries. The candidate will have prior presales experience, ideally in cyber security, with an understanding of Penetration Testing. Technical knowledge is a must, and a working knowledge of commercials and general business acumen will also help.

Key Responsibilities

• Provide technical presales support on calls and meetings as required, acting as the main point of contact for Penetration Testing scoping engagements
• Provide accurate scoping information for the sales team and assist in creating proposals using automated tools
• Act as a trusted advisor to support both the client and sales team throughout the sales cycle
• Assist in improving sales conversion rates by sharing experience and knowledge to positively influence the sale
• Identify new opportunities as part of the scoping exercise and feed these opportunities back to the sales team
• Present technical aspects of sales presentations to customers and prospects as required during the sales process
• Periodically refresh technical elements of sales proposals related to areas of expertise to improve our offering
• Keep up to date on market trends and advancements in technology
• Maintain current and relevant qualifications while exploring new accreditations to improve in the role
• Undertake internal and external training to improve technical knowledge of Penetration Testing and the wider Bulletproof products and services
• Liaise with the sales team to ensure slick customer communication and achievement against internal SLAs to guarantee timely delivery

Skills and Experience Required

• Good knowledge of IT, Networking and Cyber Security methodologies
• Strong, demonstrable knowledge of Penetration Testing
• Presales experience within the cyber security industry, or previous customer support role with ambition to progress into presales
• Excellent communication skills and the ability to engage with varying levels of seniority, with experience liaising with C-level
• Customer-centric with strong interpersonal skills that allow for technical jargon breakdown
• Experience in producing RFP/Tender responses
• Excellent written and verbal skills, with experience presenting technical information
• Exceptional time management and attention to detail

Personal Attributes

Desire to learn new skills and develop knowledge within Cyber Security; willingness to participate and aid in all aspects of the business; problem solver with a goal to aid success internally and externally; innovative; honour commitments; support your team; analytical with exceptional problem-solving skills; focused on providing great customer service; able to juggle competing priorities; able to think laterally and creatively; strong relationship management, negotiation and influencing skills; accurate in approach with strong attention to detail.

Bulletproof is a trusted provider of innovative cyber security and people-powered solutions. Our cyber security services are the best way to stay ahead of the hackers, take control of infrastructure and protect business-critical data.

With our own in-house UK Security Operations Centre (SOC) and years of industry experience, we help to protect customers from current and emerging security threats. We provide a full spectrum of cyber security services including CREST certified penetration testing, 24/7 threat monitoring, compliance support and security training to help organisations protect against today’s evolving threat landscape.

We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. BulletProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.