Overview

Paysafe is a leading payments platform serving merchants and consumers in global entertainment sectors. The company enables businesses and consumers to connect and transact through capabilities in payment processing, digital wallet, and online cash solutions. Paysafe has 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, approximately 3,000 employees in 12+ countries, and supports 260 payment types in 48 currencies globally.

Role: Director - Pricing & Commercial Strategy (Consumer)
We are seeking a Pricing Director to lead pricing strategy with a primary focus on consumer businesses. This role aligns pricing initiatives with Paysafe’s financial objectives, market dynamics, competitive positioning, and customer value. You will develop and implement pricing policies, establish governance frameworks, and manage the strategic roadmap across the consumer team.

What we stand for

• Being open and honest.
• Keeping focused.
• Operating with courage.
• Pioneering the future.

Our values and culture emphasize Equality, Development, Social Responsibility, and Wellbeing. Learn more about life at Paysafe on our careers page.

Working model

We follow a hybrid working model, with an average of three days per week in the office located on Gresham Street near St Paul’s Cathedral, with accessible transport links.

Responsibilities

• Develop and execute pricing strategies for consumer products aligned with financial and strategic goals.
• Conduct market research to understand customer behavior, industry trends, competitor models, and regulatory changes affecting digital wallets and related solutions.
• Recommend innovative pricing models considering transaction types, FX, funding methods, withdrawals, risk factors, and customer segments.
• Optimize pricing propositions across the customer lifecycle (acquisition, funding, transactions, retention).
• Design strategies to maximize lifetime value while balancing accessibility, competitiveness, and profitability.
• Define KPIs, monitor performance, and analyze the impact of pricing decisions on profitability.
• Identify pricing-related risks and opportunities to grow active wallet users, drive volumes, and expand into new corridors.
• Ensure adherence to industry regulations and compliance standards relevant to consumer payments, crypto, and remittances.
• Segment consumer bases and tailor pricing strategies by channel, geography, and funding method.
• Collaborate with product, marketing, customer support, compliance, and technology teams to align pricing with user experience and roadmaps.
• Communicate pricing changes to internal stakeholders and, where applicable, to consumers.
• Lead and develop pricing analysts and professionals in the consumer pricing function.
• Work with finance, operations, banking, and schemes to understand cost drivers and integrate them into pricing.
• Manage the budget for consumer pricing activities and ensure efficient resource allocation.

What we’re looking for

• 5+ years in a similar role, with at least 4+ years in consumer pricing, payments, or financial services; experience in wallets, remittances, FX, or crypto preferred.
• Proven experience as a people manager leading a pricing or commercial strategy team.
• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s preferred).
• Strong understanding of consumer payments economics (funding methods, FX spreads, remittance corridors, withdrawal costs, crypto trading spreads).
• Excellent negotiation and presentation skills.
• Leadership experience in roles such as Pricing Manager or Director of Pricing.
• Deep analytical skills and experience building complex models to forecast pricing impact.
• Expertise in quantitative and qualitative validation techniques (A/B testing, surveys, interviews).
• Adaptability to stay current with industry and regulatory trends in digital wallets, cross-border payments, and crypto.
• Proficient in Microsoft Office (Excel and PowerPoint); knowledge of VBA, SQL, Tableau, PowerBI, or Salesforce is a plus.
• Ability to translate large data sets into actionable insights.
• Strong interpersonal skills to collaborate across global, cross-functional teams.
• Comfortable working in a fast-paced, high-growth, diverse environment.
• Natural alignment with Paysafe values of Pioneering, Courageous, Open, and Focused.

Skill Sets

• Cross-Functional Collaboration: Build partnerships across insights, product, marketing, compliance, and business units.
• Executive Presence: Operate in high-visibility, strategic roles.
• Strategic Problem Solving: Address complex pricing and monetization challenges.
• Market & Data Analysis: Interpret trends and financial data to guide pricing decisions.
• Strategic Planning: Design and execute long-term pricing initiatives.
• Revenue Optimization: Drive growth through pricing improvements in funding, FX, transfers, and withdrawals.
• Team Leadership & Development: Mentor and lead diverse teams.
• Data-Driven Decision Making: Transform data into actionable pricing insights.

A snippet of what you’ll get in return

• Flexible working hours.
• Holiday buy/sell options and carryover up to 5 days.
• Social events and onsite facilities, including showers and wellness spaces.
• Free breakfast, fruit, and snacks; wellbeing room.
• Enhanced paid family policies and product testing allowances (e.g., Skrill and Neteller credits).
• Discounts on memberships and equipment purchase support.
• Employee equality networks and charitable days with paid leave.
• Summer hours Fridays during June–August for early weekend starts.
• Private health and dental insurance, income protection, life assurance, and more.

What to expect next

• Phone screen with Talent Acquisition
• Video interview with Hiring Manager
• In-person interview
• Final HR interview with Talent Acquisition

Note: If successful, you may meet the CEO during a new joiners breakfast in London.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.