About Usbunny.net is a global CDN company focused on building a faster internet. We value rapid execution, ownership, and pushing ideas to the edge.Principal Support EngineerAs a Principal Support Engineer, you’ll be the most senior technical authority in our global support team, guiding, mentoring, and solving the toughest challenges our customers face. You’ll combine deep CDN expertise with a passion for helping people deliver exceptional support that sets bunny.net apart.You’ll support the operations of one of the fastest global networks, with a 150 Tbps+ capacity and 119+ edge locations, and contribute to a team known for its dedication to customer satisfaction.This role works cross-functionally with Engineering, Product, Marketing, and Sales to ensure customer needs are met. While not handling general support tickets day to day, you’ll act as a technical escalation point for complex issues and a mentor to the wider support team. Every case is different and this role is ideal for someone who enjoys tackling tough, high-impact problems and wants to shape how we support customers at scale.Working hours: 8 p.m. to 4 a.m. UTC+1, Tuesday through Saturday (fixed shift). Ideally, this would be daytime in your time zone, but we are flexible with night shifts if that works better for you.What will you do?Act as the most senior technical authority within our global support team.Mentor and provide guidance to junior and mid-level support engineers.Develop and maintain technical documentation, troubleshooting guides, and knowledge bases for the support team and customers.Troubleshoot and resolve the most complex issues related to Bunny services, including network configuration, performance, and security.Collaborate cross-functionally to address challenges and ensure smooth service delivery.Implement solutions to improve support performance, reliability, and overall customer satisfaction.Stay current with CDN industry trends and recommend product improvements based on emerging technologies.What will you add?Relevant experience: 5 years total, with at least 2 years in a CDN level III support role.Technical expertise: Linux server administration (network namespaces, process management, systemd, permissions), scripting (PHP, Bash, Python, JS), and debugging.CDN architectures and caching logic knowledge; familiar with curl, mtr, traceroute, dig, ping, GeoIP tools for CDN issues.Hosting: Nginx and similar environments; DNS resolution issues, SSL configurations, CORS, and cache troubleshooting.API fluency: REST APIs, authentication, Postman, httpie.Debugging: Playback issues, video startup failures, and stream delivery bottlenecks.Cross-functional collaboration with Product, Engineering, Sales, and Marketing to address client feedback, PoCs, and enterprise support.Problem solving: Error log debugging, server analysis, and escalation pipelines.Mentorship and training/documentation to improve team performance.Development of internal tools for support diagnostics (e.g., Grafana dashboards).Strong written and verbal communication skills; customer-focused with fluent or near-native English.What will make us extra happy?Edge computing experience: Docker, libSQL, and edge function environments (Deno).WAF knowledge: Experience with Web Application Firewalls and security troubleshooting.Storage knowledge: Understanding of storage technologies and CDN integrations (object storage, file systems, performance optimization).WordPress experience: SEO awareness and WordPress integrations.LocationAll roles at bunny.net are fully remote. Work from wherever you hop best.What’s in it for you?bunny.net offers meaningful benefits and supports a healthy work-life balance.100% flexible working hours. Work from anywhere on your schedule.Medical, dental, and vision insurance worldwide.25 days of paid vacation (plus local public holidays).Parental leave and flexible scheduling.Home office budget of €500 per year.Paid sick leave and mental health resources via BetterHelp.com.Wellness budget of €480 per year.Educational budget of €500 per year for books, courses, and seminars. #J-18808-Ljbffr