Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role
As an Principal Engagement Manager you will be at the forefront of Customer Service Excellence!

This is not a sales job! We pride ourselves on eliminating the generic ‘sales’ approach. We believe if you look after people, provide good service, and deliver value for money then the sales side will look after itself. So, we want our Engagement Managers to be warm and much more approachable, combining extensive knowledge of the product, experience of working with clients, time, and dedication.

We look after over 750 NAV/Business Central customers, and pride ourselves on having Engagement Managers who understand ERP and understand how customers can better utilise their system to its full potential.

Key responsibilities:

• First and foremost, your job is to keep customers happy, well served, and informed

• Keeping your customers up to date with the latest updates and technologies; Node4 software and third-party solutions through regular engagement, we do love a site visit!

• Understanding your customer’s business inside and out and building a strategic Account Plan to help them improve processes and help their business succeed.

• Introducing new tools and products, pushing forward any necessary changes utilizing the many great services we have within the Node4 group.

• Acting as the customers trusted advisor so they share their needs and plans with us to help drive technology adoption that will support their business growth

• Manage and sell medium to large complex ERP sales opportunities (500K – 10M).

• Confidently manage multi-company, multi-country, and multinational customers and prospects.

• Engage with C-Suite executives and board members using strong relationship and sales skills.

• Demonstrate good sales cycle management and control skills.

• Build long-standing and high-value business relationships with customers and prospects.

• Support and nurture career growth for more junior Engagement Managers.

• Coaching and supporting EM’s with complex opportunities or escalations

• Updating the CRM system

• Identify commercial opportunities and raising change requests

What will you bring?

• Minimum of 5 years experience with Dynamics 365 in similar role

• Proven experience in managing and selling medium to large complex sales opportunities.

• Understanding of Business Processes and ERP partner channel

• Commercial acumen

• Excellent customer service skills

• Organised and efficient at managing time

• Self-motivated & Proactive

• Confident relationship creator

• Initiative and proactive approach

• Able to mentor and share knowledge with other Engagement Managers.

• The ability to work on your own and an approachable team player

• Hard working, flexible and objective

• Flexibility to travel

This role is not your average Account Manager/Sales role; it’s about being a warm, approachable figure who can guide customers to success. If this sounds like you, we’d love to hear from you!

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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