Principal Implementation Consultant - SaaS

At VML Enterprise Solutions, we deliver innovative B2B software solutions for the biopharmaceutical, devices, and diagnostics industries. Our 20-year legacy empowers healthcare organizations to identify stakeholders, engage effectively, and analyse data with AI to accelerate drug development.

We are seeking a Principal Implementation Consultant to lead customer implementations and mentor a high-performing team. If you thrive on delivering software solutions, building strong customer relationships, and leveraging cutting-edge AI, this is your opportunity to make a significant impact and progress into a leadership role.

About VML Enterprise Solutions

Within VML Enterprise Solutions, this role sits in a team focused on delivering innovative B2B software solutions for the biopharmaceutical, devices, and diagnostics industries. Our unique software ecosystem, including leading NLP and GenAI-powered solutions, helps pharma teams collect, manage, analyse, and report data at scale.

Why Join Us?

• Impact: Lead critical SaaS implementations for global biopharmaceutical customers, influencing drug development and healthcare outcomes.
• Innovation: Work with cutting-edge NLP and GenAI solutions in a rapidly evolving industry.
• Leadership: Build and mentor a high-performing team of consultants and account managers.
• Growth: Be part of a dynamic, growing division within a global creative and technology powerhouse (VML, 30,000+ employees worldwide).

What You’ll Be Doing

• Lead Implementations: Manage the implementation of our SaaS product suite for global biopharmaceutical customers, providing senior leadership and strategic oversight on key accounts.
• Strategic Impact: Guide implementations from winning the business through launch and beyond, acting as a bridge between customers and customer success and product teams.
• Team Leadership: Line-manage and develop a team of implementation consultants and account managers, fostering exceptional customer service and growth.
• Solution Expertise: Advise on configuration, integration options, and best practices, guiding customers through technical and compliance aspects.
• Customer Partnership: Build long-lasting relationships with C-suite customers, manage escalations, and identify growth opportunities.
• Commercial Acumen: Contribute to commercial transformation, monitor budgets, and participate in contractual negotiations for financial success.
• Product Champion: Be the product expert, translating customer needs into insights that inform positioning and innovation.

What We Want From You

• A proven leader with significant SaaS (or digital solutions) B2B implementation experience, including managing integrations.
• Experience with CRM, analytics, AI, and data software solutions.
• Strong project/programme management and analytical skills.
• Superior stakeholder-management and negotiation skills with C-suite customers.
• Commercial acumen, technical confidence, and excellent people-management abilities.
• Experience delivering to high standards in fast-paced, regulated environments.
• Strong communication skills; able to present persuasively and handle difficult conversations with C-suite customers and internal stakeholders.
• Passion for AI in B2B contexts and eagerness to develop expert-level industry knowledge.
• Understanding the compliance context of delivering technology in highly regulated industries (e.g., information security, data privacy).

What You Know Or If You Know Some Of This (Nice To Have)

• Familiarity with the pharmaceutical sector / medical affairs.

What We Can Offer You

Alongside the opportunity to work with leading brands, we prioritize career development and skill growth. We offer a comprehensive benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, and family-friendly policies.

Our culture and behaviours

• Connect Meaningfully
• Inspire Creatively
• Include Purposefully
• Approach Positively

VML Enterprise Solutions is a WPP Agency and an equal opportunity employer. We are committed to a culture of respect where everyone belongs and has equal opportunities to progress. For more information, please visit our website and follow VML on LinkedIn and other channels. When you click "Submit Application", you consent to our Recruitment Privacy Policy and, where applicable, California Recruitment Privacy Notice.