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Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As a Principal Project/Programme Manager you will lead customers and Microsoft project teams through complex deliveries realizing business outcomes for customers across our commercial and public sector portfolios. This opportunity will allow you to blend and develop your business and commercial skills, project management and leadership skills and hone your cloud expertise in a fast-paced environment tackling our customers' business challenges with leading edge technology solutions.

In this role you will be working a mixture of onsite, at Microsoft offices and customer locations around the UK, so the ability to travel will be essential.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• We are looking for project management specialists with a passion for delivering desired customer outcomes, championing high quality throughout presales and delivery, leading diverse deliveries and teams to cost and scope, whilst maintaining delivery and financial health.
• Account Delivery Management - You will drive and maintain obligations to customers and contribute to consumption activities, holding accountability for consumption project delivery forecasts. Leading or participating in steering committee meetings.
• Relationship Development – You will drive high customer satisfaction, managing expectations, addressing customer feedback, and resolving escalations.
• Presales & Contracting – You may contribute to presales on medium complexity projects to provide input into delivery approach, deal construct and assist in the development of initial estimates and contracts. You will facilitate contracting for customers and partner resources.
• Planning – You will develop project management plans to drive predictable delivery for medium complexity projects or support senior colleagues in complex programs, leverage existing intellectual property and the customer account strategy. You will positively establish clear expectations and accountabilities with all project team members and proactively engage a broad set of internal and external stakeholders.
• Monitoring & Controlling – You will be fully accountable for project financial management, orchestrate a broad range of metrics to attain Key Performance Indicators, proactively manage risks and issues, including recovery efforts if required. Apply effective quality management and change control techniques across the delivery.
• Initiation & Closure – You will drive initiation for medium complexity projects, align resources including partners and offshore teams, whilst balancing needs across projects in challenging situations. You will drive timely closure of projects supporting customer invoicing and customer delivery acceptance. Share knowledge with colleagues and peers to drive incremental improvement and new Intellectual Property based on lessons learned.
  
  

• Bachelor's Degree in related field AND many years' experiences in project management
• OR equivalent experience
• Experience leading external client facing complex projects or programs (under a SoW) in the technology industry
• Professional services or consulting experience
• Demonstrable experience delivering complex cloud-based solutions to enterprise level customers
  

• Bachelor's Degree in related field AND extensive years’ experience in project management
• OR equivalent experience
• Project Management Professional (PMP) certification
• Multiple years financial management experience
• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Software Development

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