Overview

The Process Analyst plays a crucial role in supporting customer-focused teams by ensuring cross-team and cross-Directorate processes are well-documented and communicated. This role involves mapping and analysing processes to identify more efficient and effective ways of working, ultimately enhancing the customer experience. The Process Analyst will report directly to the Senior Operational Improvement Manager.

Responsibilities

• Support the development and implementation of Directorate-wide policy on process and procedure governance.
• Develop standard process documentation, including simplified process maps and standard operating procedures.
• Identify and document core processes across the Customer Directorate.
• Conduct process assessments and analyse data to identify local variations and areas for improvement.
• Collaborate with stakeholders to gather requirements and define process improvement goals.
• Lead and facilitate process improvement workshops and brainstorming sessions.
• Recommend process performance metrics to ensure ongoing efficiency and effectiveness.
• Work with IT and Directorate colleagues to leverage technology solutions for process automation and optimisation.

Application and Selection Process

Please submit an up-to-date CV that clearly outlines your recent experience and demonstrates how you meet the criteria for this role.

Step 2: Telephone Interview
Between: 10th October - 28th October 2025
Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.

Step 3: Final Stage Interview
Week commencing: 10th November
Successful candidates will attend a 1 stage formal interview with the MaPS team via Microsoft Teams
+ Duration: Approximately 1 hour
+ Format: Competency-based questions and a task
Please note if we cannot decide which is the preferred candidate after 1 interview we will hold a 2nd stage interview

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Feedback will only be provided if you attend an interview or assessment.

Security and Nationality

Security: Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality requirements: This job is broadly open to the following groups: UK nationals; nationals of the Republic of Ireland; nationals of Commonwealth countries who have the right to work in the UK; nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS); nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS); individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020; Turkish nationals and certain family members who have accrued the right to work in the Civil Service. Further information on nationality requirements is available.

Qualifications and Skills

• Experience in process mapping (using a recognised format such as BPMN or Flowcharting) using software such as MS Visio and Miro.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Experience of using process improvement methodologies (e.g. Six Sigma, Lean).

About MaPS

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. We are a purpose-driven organisation dedicated to making a positive difference in the lives of citizens across the UK. Our values are Caring, Connecting, and Transforming, and they define how we work with each other and with citizens.

Inclusive Working Environment

We are committed to attracting people from all backgrounds and maintain an inclusive working environment with a focus on inclusion, equity, and belonging. Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

Benefits

• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Working Arrangements

Flexible Working: MaPS supports a hybrid working approach with a minimum of 2 days in the office per week. Hybrid is voluntary and non-contractual; the head office in Bedford is the contractual place of work. Opportunities for hybrid working will be discussed with you prior to starting.

Career Development

We actively encourage applications from internal MaPS colleagues. We follow Civil Service Commissioner recruitment principles, which require a full, open, and fair process.