Process Improvement Systems Analyst – London

We are seeking a technically minded and detail-oriented Process Improvement Systems Analyst to join our Financial Services client’s Continuous Improvement team. This role combines hands-on systems administration with process improvement, offering the opportunity to work with platforms such as Jira, ServiceNow, Dynamics 365, and other internal tools.

This position is well-suited to someone early in their IT, systems, or operations career who is comfortable learning new tools, enjoys problem-solving, and has the drive to spot inefficiencies and suggest smarter ways of working.

Key Responsibilities

• Identify process inefficiencies and put forward recommendations to resolve them.
• Configure and manage platforms including Jira, ServiceNow, Dynamics 365, and other internal systems.
• Provide 1st line support for business-critical applications, ensuring issues are resolved quickly and effectively.
• Support and maintain API integrations and smooth data flows between systems.
• Collaborate with colleagues across the organisation to understand requirements and deliver process improvements.
• Partner with the Digital Workplace team to standardise workflows for account setup, permissions, and approvals.
• Maintain clear documentation of processes, system configurations, and best practices.

Skills & Experience

• Technical exposure gained through studies, IT systems administration, or 1st line support.
• Familiarity with business platforms such as Jira, ServiceNow, or Dynamics 365.
• Comfort with API integrations and system configuration.
• Strong attention to detail and a structured, problem-solving mindset.
• A natural drive to spot inefficiencies and seek out process improvements.
• Clear communication skills with the ability to work effectively across technical and non-technical teams.
• Experience with workflow automation tools (e.g. Power Automate, Zapier).
• Familiarity with reporting/dashboarding tools such as Power BI.
• Interest in continuous improvement, operational efficiency, and business transformation.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Consulting, Finance, and Information Technology

Industries

• Business Consulting and Services, Financial Services, and Banking