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Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Partner with CSG (Customer Services Group) to execute third-party savings in 2024, and establish a pipeline for 2025 supporting the strategic direction of Sky. The role reports into the Group Head of CSG (Customer Service Group) Procurement within the Corporate & Business Procurement team.

Main responsibilities include managing the Third Parties Contact Centre for the UK, working closely with the Senior Procurement Manager for CSG.

The Corporate and Business team is part of the Enterprise Procurement function, reporting into Comcast. This evolved procurement approach leverages our combined spend of $19bn across Comcast, NBCU, and Sky markets, enabling projects related to each entity.

What You'll Do

• Lead vendor selection for the Sky welcome customer service estate in 2025/26.
• Facilitate vendor performance and technical criteria with CSG and Procurement to validate business cases.
• Produce RFP documentation based on business requirements and desired outcomes.
• Develop commercial options from vendors, referencing external best practices to incentivize delivery, operational performance, and efficiencies.
• Lead contractual negotiations and finalize agreements with vendors, subject to CSG approval.
• Evaluate KPIs, incentive models, and customer NPS measures as part of contract completion, aligned with external standards and operational feasibility.
• Define governance and vendor management strategies to ensure successful delivery, collaborating with CSG and Procurement leadership.
• Build and maintain stakeholder relationships, ensuring alignment with strategic business plans and procurement strategies.
• Work closely with procurement and business teams across the Group, including Italy, Germany, and the USA.
• Lead negotiations with key strategic partners through consulting with relevant business areas.

What You'll Bring

• Procurement experience in outsourcing and Customer Contact Centre environments.
• Knowledge of vendor management, with a focus on innovation and customer outcomes.
• Experience working in a global, pan-European context managing diverse demands.
• Proactive, highly motivated professional with excellent relationship management skills.
• Strong negotiating skills and commercial acumen.
• Excellent organizational, presentation, and project management skills.
• Decision-making capabilities for complex issues.
• Creative thinking and initiative to explore new sourcing approaches.
• Ability to manage multiple projects and expectations.
• Enthusiasm and self-motivation to overcome obstacles and foster a positive team environment.
• Long-term strategic vision to balance immediate and future needs.

• Bachelor's Degree or equivalent qualification.
• Procurement qualification (e.g., CIPS).

About Procurement

We source technology, marketing, services, and production solutions globally, working with stakeholders to create effective, customer-led models. We uphold high ethical standards and promote sustainability within our supply chains.

Osterley Campus

Located near Syon Lane station with shuttle buses, bike facilities, and showers. Amenities include subsidized restaurants, cafes, a gym, cinema, car wash, and beauty salon.

The Rewards

Enjoy perks like Sky Q, Sky Glass at exclusive rates, a generous pension, private healthcare, discounts on mobile and broadband, and Sky VIP rewards.

Inclusion & How You'll Work

Recognized for diversity and inclusion, Sky embraces hybrid working, balancing office and remote work, with further details provided during recruitment.