Serving our customers, communities, and planet a little better every day.

Salary - £43,680 - £65,520 & Excellent Benefits
Location - Edinburgh, Glasgow or Newcastle - Hybrid
Closing Date - 8th August 2025

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart.

Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

We're looking for a Product Governance Advisory Manager to join our Conduct & Controls team within Insurance Money and Services.

What you'll bring

It's an exciting time in our business and we need a Product Governance Advisory Manager to provide SME support to the 1st line to help ensure we continue to deliver great outcomes for customers, provide input into the development of new customer propositions and oversee the on-going assessment and oversight of products once live. So why not bring your talent, expertise, and skills to join our friendly team and make a difference to our customers, communities, and planet?

As Product Governance Advisory Manager, you will sit within the 1st line of defence and be responsible for helping the business navigate the ever-changing regulatory landscape and ensure we remain complaint in all product related matters across insurance and money services, whilst supporting the development of new initiatives.

We're looking for a pro-active, driven individual with experience of product governance ideally in general insurance and/or protection markets. Experience of working collaboratively across the 3 lines of defence would also be advantageous.

What we are looking for:

• Experience of product governance, either as a product owner or in an oversight capacity, ideally in an insurance environment.
• Insurance regulatory and compliance knowledge including the design and implementation of frameworks, policies and processes.
• Strong knowledge and demonstrable evidence of applying the principles of the Consumer Duty including assessment of fair value and customer outcomes.
• Experience of designing and implementing product approval and review processes.
• Ability to act as business partner across multiple teams providing SME guidance and support to 1st line teams.
• Ability to demonstrate a pragmatic approach to risk management which protects the business, whilst supporting the delivery of broader business objectives.
• Ability to provide technical support in a way which can be easily understood and acted upon by colleagues.

What's in it for you?

• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Performance related annual bonus
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
• Private Healthcare. Plus a virtual GP Service for you and your family 365 days a year.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday as an added perk, we'll give you a second card to share with someone else.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• Take part in our Buy as you Earn and Save as your Earn share schemes.
• Prepare for your retirement with our colleague pension scheme.

Everyone's welcome.

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Additional Information

We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation.