Product Manager - Aftersales

Full Time, Permanent

Hybrid – Milton Keynes

Salary starting from £56,800 – Company Car Scheme, 27 Days Holiday plus Bank Holidays, Pension scheme and more!

Closing Date: 25th August

We are seeking a Product Manager to support our Aftersales Channel Manager in the development and management of our Service Plan products. This role is key to ensuring our offerings remain competitive, customer-centric, and aligned with broader commercial goals.

In this role you will work cross-functionally to deliver innovative new products and enhancements to our existing portfolio, with a strong emphasis on compliance and market relevance. Flexibility to contribute to warranty and insurance product development within the team is also highly valued. Collaboration with the Marketing and Delivery teams will be essential to successfully launch and optimise products and propositions.

As a Product Manager, you will define product requirements and engage with stakeholders across various areas of the business, including Volkswagen Group (VWG) Brands and Retailers, to design propositions that meet both brand expectations and VWG standards.

Your Responsibilities:

• Contribute to strategic planning and manage the features backlog for Service Plan products, ensuring timely delivery and adherence to customer needs and commercial targets.
• Actively support the development and implementation of new products and propositions for the business.
• Identify opportunities to drive innovation and add value to our current product portfolio, collaborating with cross-functional teams for successful implementation.
• Serve as the key liaison between the business and delivery teams, ensuring operational requirements are met and product changes are smoothly integrated.
• Collaborate with the Digital & Direct team to conduct in-depth market analysis and customer research to identify new market opportunities and develop products that satisfy customer needs.
• Act as the voice of the customer throughout the product development lifecycle, ensuring deliverables meet business goals and adhere to quality and performance criteria.

Skills and Experience:

• Strong working knowledge of the automotive and financial sectors, including products, sales channels and customer journey.
• Significant experience within a digital and commercial environment.
• Understanding of commercial design and possess the ability to unlock the potential of ideas while considering market sizing and investment implications.
• Knowledge of automotive financial services is desirable.
• Experience in operational design and identifying requirements for idea implementation.
• Familiarity with key operational compliance aspects, such as Consumer Duty and FCA/regulatory compliance.

What’s in it for you?

An excellent remuneration package, Company Car, discretionary bonus, pension, healthcare, 2 loan cars for family members and 27 days holiday in addition to statutory bank holidays plus much more!

Hybrid Working:

As part of our hybrid working arrangements, we are giving our colleagues the opportunity to work a minimum of one day in the Milton Keynes office however flexibility is expected, and you can work in the office more if you'd prefer. The hybrid working policy can be applied differently at departmental level as the role requires. We would also expect new colleagues joining us to work from the office for the entirety of their training period until competent in role.

About Volkswagen Financial Services:

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

DEI:

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.