We’re looking for a driven individual to work as a Product Manager within the Current Account Team, focussed on our Overdraft product and reporting to the Senior Product Manager.

A fantastic opportunity has arisen for someone who wants to build a career in Product Management. It’s an exciting time to join the team as growing Current Accounts is at the heart of our Society strategy in delivering fairer, more rewarding products and propositions which help our members to thrive in their day-to-day life.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll be responsible for our Overdraft product across the Product Lifecycle, ensuring it meets the needs of our customers, commercial ambitions and operates within our risk and control environment.

• Work at the heart of our Overdrafts team, ensuring it meets our customer’s needs, delivers great outcomes and is commercially sustainable.
• Ensure our end-to-end processes are performing as expected, recommending, and implementing improvements where required.
• Support the delivery of systems changes by our technical teams and manage any impacts on our customers and products.
• Develop and manage our product propositions, driving forward proposals from concept right through to delivery.
• Own key relationships across the Society - finding consensus and influencing stakeholders to move ideas forward to achieve member and strategic goals.
• Develop quality written proposals that facilitate formal decision making and broaden the understanding of key issues.
• Monitor product performance and utilise insight including emerging industry trends, market, and member research to deliver key commercial objectives.
• Work closely with our internal teams including Communications, Digital, Operations, Retail and Risk to investigate incidents, issues and complaints and put it right when things go wrong.

About you

As a minimum, we are looking for someone with the following skills:

• Has recent Financial Services product management experience and a thorough understanding of the market.
• Understands not only the customer but impacts on commercials, risk and operations and can demonstrate this.
• A collaborative leader who is analytical, creative, confident and a good communicator.
• Proven ability to prioritise effectively, make decisions and get the job done.
• Strategic thinker with experience of identifying challenges and develop solutions through market and customer insight, commercial awareness, and analytical skills.
• Possess strong influencing and collaboration skills, building relationships with stakeholders across the Society.
• Previous experience presenting information to senior executives and the wider team.
• Have the ability to lead people on an indirect basis.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

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