Product Manager - Digital Service Enablement
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About The Role
This is an exciting opportunity to lead the direction of Domino’s digital service platforms, including our IoT Connected Printer Platform, Knowledge Management Solution, and Augmented Reality Remote Video Assistant. You will define the vision, roadmap, and delivery plan that transforms how customers operate, maintain, and optimise their Domino equipment.
About The Role
This is an exciting opportunity to lead the direction of Domino’s digital service platforms, including our IoT Connected Printer Platform, Knowledge Management Solution, and Augmented Reality Remote Video Assistant. You will define the vision, roadmap, and delivery plan that transforms how customers operate, maintain, and optimise their Domino equipment.
This hybrid role has a direct impact on customer self-service, issue resolution, and optimisation, while supporting internal technical and commercial teams to achieve operational excellence.
Key Responsibilities
- Shape dashboards and analytics that give customers clear visibility of performance.
- Lead discovery sprints to identify customer needs, turning insights into actionable requirements.
- Ensure the delivery of scalable, user-friendly solutions that improve customer experience and create measurable value.
- Enable our Technical Help Desks to diagnose and resolve issues remotely.
- Ensure data and frameworks are in place for predictive, proactive service.
The successful candidate will either have or be willing to develop the following competencies
- Proven track record leading cross-functional teams from strategy through delivery.
- Deep understanding of B2B challenges and value creation through digital/data platforms.
- Skilled at translating complex capabilities into clear, commercially relevant messaging.
- Experienced with ScrumBan, Atlassian (Jira, Confluence, Product Discovery), and Microsoft 365.
- Collaborate with Sales, Service, and R&D to deliver commercially successful products.
- Ensure on-time, in-scope delivery with internal teams and third-party partners.
- Develop strong business cases to secure investment.
- Inspire stakeholders with a compelling product vision and roadmap.
What You Can Expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
- Pension plan, starting with 8% employer contributions.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Printing Services
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#J-18808-Ljbffr- Location:
- Bar Hill, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Management & Operations