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Join to apply for the Product Manager (Process Ownership) role at Nationwide Building Society

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This role is an excellent opportunity within our Retail Products team, where you will be responsible for managing and delivering our approach to E2E product and process management, and influencing our stakeholders across the business to improve our processes.

There’s never been a more exciting time to join our Retail Products team, as we work to enhance our propositions and end to end customer journeys.

As end to end process owners, it is our job to understand our processes and how they perform, looking for and delivering opportunities to drive improvements to customer experience and outcomes, helping us to prevent issues and doing so in an efficient and well controlled way.

While your work will involve looking at all aspects of process performance and improvement, your immediate focus will be working as part of a cross-product team to help us build out our approach and plan, ensuring we meet key milestones and role modelling our approach to set us up for success and enable others in the team.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 28 and 35.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Swindon or Northampton office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

You’ll manage and deliver activities in Retail Products and collaborate with colleagues from right across the Society to enable the effective management of our Retail Products and E2E processes, ensuring that we focus improvements in the right areas so that processes are well controlled, efficient and delivering exceptional customer outcomes.

As a Product Manager Within Retail Products You’ll

• Take ownership for our processes, developing an excellent understanding of them and the potential customer harms within them, and manage activity to reduce the potential for harms and issues to materialise.
• Inform the future strategy for our processes, looking for opportunities to deliver efficiencies, enhance the customer journey and leverage capabilities for automation.
• Build strong relationships with our stakeholders who operate and support our processes, to challenge whether processes are well-designed and operating effectively and influence the need for improvement.
• Where issues and opportunities to improve processes are identified, ensure that actions are in place to address and track them through to completion.
• Build a good appreciation of Nationwide’s risk framework and internal policies to enable us to identify and resolve any issues in a well-controlled way.
• You’ll also be support the broader Retail Products team with overall objectives.
  
  

• You’ll be an established Product or Process Manager with good knowledge of the banking industry and an appreciation of the importance of governance and regulation.
• Experience of managing or overseeing processes within Financial Services and managing and coordinating activities across multiple business areas.
• Previous experience identifying process improvement opportunities and delivering process change by engaging with senior stakeholders.
• Able to evidence previously working on projects to improve customer journeys and mitigating the risk of harm.
• Experience of being able to work across multiple business areas and processes, reading between them to make connections and identify best practice and opportunities for consistency and efficiency.
  
  

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
  
  

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Banking and Financial Services

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