Overview

Product Owner – Conversational AI / GenAI products - £550pd. My global banking client, based in London, is looking for a Product Owner on a contract basis.

The Product Owner will have an excellent understanding of how Conversational Banking channels can both drive customer satisfaction and reduce cost. The Product Owner will be responsible for adopting the Future State AI bot solutions (chat and voice) and growing customer adoption of Conversational Banking channels, and increasing the level of automation through traditional and generative AI.

12 month contract, paying £550 per day. Hybrid working model, 3 days in their London office.

Responsibilities

• Owns the end-to-end design, build, and operation of digital customer experience journeys for conversational banking channels, working in cross-functional agile teams.
• Manages the full product lifecycle, including product ownership, backlog prioritization, and continuous alignment with customer needs, business goals, and market trends.
• Applies both predictive and agile methodologies to product development, leveraging research, data, and feedback to identify opportunities and anticipate future needs.
• Collaborates across customer and product value streams to shape strategy, deliver chatbot-enabled journeys, and drive customer satisfaction while reducing costs.
• Help drive elements of the Conversational banking Product strategy.
• Ensures compliance with group standards, regulatory requirements, and operational risk considerations, while upholding principles of fair customer treatment.

Qualifications

• Experience working as a Product Owner within a bank
• Conversational AI / GenAI products, particularly in banking or fintech
• Chatbots, messaging and Conversational AI products
• Customer Experience

Scot Lewis Associates Ltd is acting as an employment business.

Additional details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology, Finance, and Product Management
• Industries: Banking, Investment Banking, and Financial Services

Please apply now for immediate consideration and further details.