Product & Propositions Governance Business PartnerBritish Gas is a leading energy provider powering the UK’s homes and businesses. We are seeking a governance partner to support product and proposition oversight within the Customer Experience & Commercial (CX&C) Risk, Conduct & Governance team. The role involves shaping compliant offerings and ensuring the highest standards of customer value.As part of the role you will support the day‑to‑day operation of the Product Governance & Oversight framework, collaborate with product development teams, drive governance activities, coordinate meetings, prepare board‑level packs, capture minutes, track actions, support regulatory compliance, deliver training, maintain records, contribute to MI dashboards, and assist the wider CX&C team.ResponsibilitiesSupport the day-to-day running of the Product Governance & Oversight framework within CX&C Risk, Conduct & Governance team.Partner closely with Commercial and Product Teams to embed governance practices that support business growth and good customer outcomes.Coordinate and control governance activity including scheduling, minute taking, issuing of packs and tracking of actions for the Product, Propositions & Services Committee and other governance forums as required.Work closely with Product Managers, Proposition Leads, Partnerships and Change Teams to ensure appropriate governance and compliance input during development, delivery and post implementation phases.Help assess and support in the documenting of fair value, good customer outcomes and risk related matters across the product lifecycle.Support delivery of training and awareness materials across the business on key product governance principles and obligations.Collaborate with the wider Risk and Compliance community and act as a champion for good governance practice.Maintain key governance records, logs and trackers to ensure visibility of status and for sound audit tracking purposes.Contribute to the creation of MI and reporting dashboards to inform senior stakeholders.Provide flexible support to the wider CX&C Risk, Conduct & Governance Team, stepping in to assist with activities as required and taking ownership for cross-team deliverables and activities.Contribute to continuous improvement initiatives, bringing fresh ideas to ensure governance, team efficiency and cross functional collaboration.Take ownership of ad-hoc tasks and projects that align with team objectives and business strategy.QualificationsOrganised, proactive and detail‑focused with excellent coordination and control skills.Good understanding of FCA regulatory requirements such as Consumer Duty, PROD4 and ICOBS.Experience in governance, risk, compliance, or product oversight in a regulated environment (financial services or insurance preferred).Strong written and verbal communication skills with the confidence to liaise with senior stakeholders.Skilled in managing multiple priorities, diary coordination and document control.Curious and eager to learn, with a collaborative mindset and willingness to support a wide range of governance activities.Able to demonstrate ownership and accountability for tasks with good judgment in escalating issues when required.Monthly travel to Windsor/London is required. #J-18808-Ljbffr