Product & Relationship Manager – White label Partnerships

Location: Milton Keynes – Hybrid – 2 days a week in the office

Contract Type: Permanent – 37.5 hours per week

Parent Company: Personal Group

Senior Level: Associate

Industry: Insurance & Employee Benefits

Role Overview

You’ll be the driving force behind Personal Group’s white‑label and partnership product portfolio. In this high‑visibility role you will shape the product vision, influence key stakeholders, and deliver solutions that generate real value for customers and partners.

Key Responsibilities

• Own the Sage product relationship—leading product and proposition development and ensuring outstanding channel performance.
• Define and champion the product vision, strategy, and roadmap, ensuring clarity, alignment and momentum across teams.
• Partner cross‑functionally with marketing, CX, delivery, design, engineering, BA teams and operations to deliver high‑quality products on time and within scope.
• Act as the customer advocate, representing the needs of Sage and their end‑customers throughout the product lifecycle.
• Track KPIs, monitor product performance, and analyse customer journeys to drive engagement, conversion and continuous improvement.
• Identify growth opportunities, including channel shift, self‑serve adoption and expansion into new markets.
• Stay ahead of the curve with competitive analysis and trend insights.
• Present product updates to senior leadership, influencing decision‑making across Sage and the Personal Group.

Qualifications & Experience

• Strong experience in digital product management with ownership of roadmaps in B2B2C or consumer‑focused platforms.
• Proven ability as a Business Relationship Manager in a B2B environment.
• Deep background in digital UX, CRO, agile delivery and stakeholder management.
• Hands‑on experience with tools like Hotjar, GA4, CMS platforms and A/B testing suites.
• Ability to lead multidisciplinary squads across product, design, CX and delivery.
• A track record of driving digital engagement and measurable product growth.
• Technical background or strong experience working closely with engineering teams.
• Familiarity with UX/UI and user‑centred design best practices.

The Company

The Personal Group family offers a range of products to help protect, connect and engage the UK workforce with communication tools, employee benefits and health insurance plans. Innecto provides specialist pay and reward and employee experience consulting. Together we offer a full‑service solution to help clients stand out as an employer of choice. Our mission is to protect the unprotected and connect the unconnected, making work happier for everyone.

EEO Statement

Personal Group is proud to be an inclusive employer and encourages applications from a diverse range of candidates. If you require reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Recruitment Team.