Overview

Location: Belfast Arnotts House, United Kingdom

Thales people architect identity management and data protection solutions at the heart of digital security. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze information, and encrypt data to make the connected world more secure.

Thales UK offers opportunities to learn and develop your career. We research, develop, and supply technology and services that impact the lives of millions of people daily to help keep us safer. We innovate across Aerospace, Defence, Security and Space. We support flexible working patterns where possible to suit your lifestyle and ambitions.

Title: Product Support Engineer – Cloud WAF

Location: Belfast - Hybrid model; Monday to Friday shift pattern.

The Opportunity

As a Product Support Engineer for our End User Customers, you will play an integral part of building our Imperva Global Support Team, working alongside our Product Support, Engineering, QA, and Sales Security Engineering teams. You will gain a deep understanding of the Imperva product line, diagnose and solve complex technical issues, and deliver timely, viable solutions to customers.

Responsibilities

• Become a focal point for technical issues for our clients and make sound decisions quickly.
• Maintain a strong customer focus with demonstrable troubleshooting and networking competency.
• Understand and document the customer’s requirements, manage expectations, and provide excellent customer service.
• Analyse customer feature requests and forward them for higher level escalation when needed.

Qualifications

• 3+ years of experience in one or more of the following areas:
• Technical Support
• Information Security
• QA (Security/Network products)
• Cloud Services
• Knowledge of networking (e.g., TCP/IP, routing protocols, HTTP, SSL/TLS, load balancing, proxies, reverse proxies, DNS, caching, BGP)
• Proven problem-solving skills with a strong sense of customer commitment
• Prior experience with web servers (Nginx, IIS and more)
• Excellent communication (written and verbal) and interpersonal skills
• Familiarity with OWASP Top 10
• Familiarity with bot mitigation an advantage
• Engineering/Computer Science or equivalent technical field experience an advantage

Applicants must have a valid work permit in the UK.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching into new fields. We believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long-term condition can be their best during the recruitment process. If you need an adjustment or an alternative format for this job advert, or if you have questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!