SR2 | Socially Responsible Recruitment | Certified B Corporation provided pay range

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Recruitment Consultant @ SR2 B Corp | LLB | Talent Specialist in Python | Advocate of Businesses for Good, Animal Protection, and Plant-Based Foods

Product Support Engineer | Ipswich | £30,000 - £40,000 | Tech4Good

Are you someone who loves problem-solving, thrives under pressure, and wants to work in a company making a meaningful difference in the world?

We’re working with an established, fast-growing Tech4Good organisation that builds software helping to turn complex data into actionable insights. As they scale, they’re looking for a customer-driven, ambitious professional to be the first line of defence when things don’t go to plan (which, let’s face it, in tech, they often don’t).

You’ll be the voice at the other end of the phone (or inbox), resolving issues, supporting internal teams, and making sure customers feel looked after. With full product training provided and loads of opportunity to grow (Product Owner - Customer Success Manager, etc), it’s a brilliant role for someone with a passion for tech, a calm head, and a desire to be part of something with purpose.

Responsibilities:

• Provide first and second-line support across a core product suite
• Respond to user queries and guide them through solutions and fixes
• Log and manage support tickets accurately and efficiently
• Escalate more complex issues where needed — but stay involved in finding the solution
• Assist internal staff with general IT issues (Active Directory, hardware, etc.)
• Be a key player in maintaining their stellar 98%+ customer satisfaction rate

Requirements for Success:

• Experience in IT support or a customer service environment - open to personable, confident, ambitious graduates
• Excellent communication skills and a calm, solutions-focused mindset
• Self-motivated, inquisitive, and confident juggling multiple priorities
• Highly organised, proactive, and unphased by a fast-moving environment
• Degree-level education or equivalent experience

This is a great opportunity for someone early in their support career who’s hungry to learn, or someone experienced looking for more purpose in their work. You’ll be joining a friendly, agile company with real-world impact, in a supportive team where your ideas are heard and your growth is encouraged.

• Hybrid working environment & free parking!
• 33 days holiday (incl. bank holidays)
• Sociable culture, training budget and more!
• Opportunity to be part of solving the UK's most complex problems

Interested and ready to take your career to the next level? Get in touch at imogen@sr2rec.co.uk or drop me a call for a confidential chat at 07378 549703.

Product Support Engineer | Ipswich | £30,000 - £40,000 | Tech4Good

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Engineering, and Other

• Industries

  IT Services and IT Consulting, IT System Custom Software Development, and IT System Training and Support

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