Production Support Engineer - Senior Associate

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Who we are looking for

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.

Role Summary

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Role Description

Who we are looking for

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.

What You Will Be Responsible For

As a Production Support Engineer you will be responsible for:

Onboarding applications on to Production management with the highest onboarding standards
Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
Build and drive adoption for greater self-healing and resiliency patterns.
Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
Design automated software and product upgrades, change management, and release management solutions
Participate in the 24x7 support coverage as needed

Education & Preferred Qualifications

B.S/M.S.Degree
1 year as L3 Production Support analyst
SQL Knowledge, Shell scripting, Python, Ansible
ITIL

Core/Must Have Skills

Working knowledge in telemetry and triaging systems like Splunk, Dynatrace Managed, Geneos etc..
Strong Troubleshooting, Critical Thinking, Problem Solving, Analytical, Collaboration and Decision Making Skills. Proactively identify issues, root cause analysis and implement both temporary and permanent solutions
Automation Expérience
Excellent Communication Skills
Understanding of AKS, Snowflake, No sql db (Cosmos), Understanding of Azure ecosystem, Databricks, Unix, Git bash commands, ADO (Azure Devops) - deployment pipelines

Good To Have Skills

Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks).
Advanced knowledge of one or more infrastructure components ( e.g. networks, cloud services, orchestration tools, containerizations, compute and storage systems).

Work Schedule

Hybrid

Keywords (If any)

Production support, L3 Application support,

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Job ID: R-775489

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time