Professional Services Consultant (French speaker)

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to enable IT to move from reactive problem solving to proactive optimization, Nexthink helps its more than 1,300 customers deliver better digital experiences to over 18 million employees. Dual headquarters are located in Lausanne, Switzerland, and Boston, Massachusetts, with 9 offices worldwide.

The Professional Services Consultant plays an integral role in the services organization and acts as a customer-facing representative. The role involves ensuring the company's products are implemented effectively within customer organizations to meet or exceed expectations regarding the solution’s technical and business benefits.

This role requires a dedicated and enthusiastic individual with strong technical and communication skills, capable of establishing and maintaining trusted advisor status. Travel to and work from customer sites is essential as needed.

• Maintain current technical expertise and best practice knowledge to implement and operate all Nexthink products at an advanced level during project implementations.
• Install and configure Nexthink solutions according to the agreed design and deliver all relevant technical project outputs.
• Implement all technical aspects of service delivery to the required quality standards.
• Educate and empower customers to fully adopt and benefit from the solution.
• Understand customer requirements to advise and implement suitable Nexthink solutions in line with industry best practices.
• Commit to customer satisfaction and building references.
• Collaborate with internal teams (sales, pre-sales, support, product management) and partners.
• Continuously improve technical knowledge and skills.
• Contribute to community forums by posting articles and sharing knowledge.

Minimum qualifications include over 5 years of experience in a software consulting role, strong troubleshooting skills, and knowledge of IT operations and ITIL. Exposure to Digital Transformation projects, especially end-user related, is preferred. Excellent knowledge of Microsoft Windows clients and applications is required; MacOS experience is a plus. Experience with Cloud deployments (architecture, security, APIs) and awareness of industry standards and regulations (ISO27k, PCI-DSS, GDPR, NIST) are desirable. The candidate must be quick to learn new technologies, possess excellent communication and teamwork skills, and be fluent in English and French.

We are pioneers in a global IT market category, shaping the future of work by providing solutions that offer real-time analytics, automation, and employee feedback across all endpoints. Our innovative approach helps IT teams solve complex challenges, create productive workplaces, and ensure employee satisfaction in the digital workplace.

With over 1,000 employees across 5 continents, Nexthink operates as One Team, emphasizing diversity, inclusion, and equity, with over 75 nationalities represented. We offer a dynamic and fun work environment with numerous benefits, including a permanent contract, competitive compensation, hybrid work model, flexible hours, unlimited vacation, private health insurance, pension contributions, professional training, paid parental leave, childcare support, gym reimbursements, and referral bonuses.