Program Director (Digital Transformation)

Job Title: Program Director – International Digital Transformation

Type: Full-Time

Reporting to: Country Heads (International)

Overview:

We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large-scale change across diverse workstreams, driving alignment, and achieving measurable impact across multiple geographies and functions.

The successful candidate will play a critical leadership role in shaping and executing transformative programs across the business, ensuring delivery excellence, stakeholder alignment, and organisational adoption.

Key Responsibilities:

• Program Leadership:
• Own the end-to-end delivery of a major international digital transformation program, including planning, resourcing, execution, governance, and continuous improvement.
• Change Management:
• Lead change management strategies that drive adoption, engagement, and cultural alignment across international teams. Proactively identify resistance and develop mitigation strategies.
• Stakeholder Engagement:
• Build strong relationships with senior stakeholders across multiple countries. Act as a trusted advisor, ensuring clear communication and alignment of objectives. Regularly brief Country Heads and other executive leaders on program status, risks, and outcomes.
• Workstream Oversight:
• Oversee and integrate multiple workstreams across functions such as IT, operations, customer experience, and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives.
• Governance & Reporting:
• Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability across the transformation program.
• Digital Delivery:
• Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy.
• (Salesforce project experience is advantageous.)
• Corporate Navigation:
• Effectively navigate the complexities of a global, matrixed organization. Influence without authority, challenge the status quo constructively, and clear roadblocks to progress.
• Team Leadership:
• Build and lead high-performing program teams, ensuring clarity of purpose, strong collaboration, and delivery accountability.

Required Experience & Skills:

• Proven track record of leading large, complex, and cross-functional digital transformation programs across international environments.
• Strong experience managing significant change initiatives with multiple, concurrent workstreams.
• Demonstrated success in engaging, influencing, and managing senior stakeholders across geographies.
• Exceptional communication skills – able to operate confidently at all levels of the organization and drive change with impact.
• Deep understanding of the change lifecycle and experience in embedding organizational change at scale.
• Experience working within large corporate environments and navigating matrixed organizational structures.
• Strategic thinker with a pragmatic, delivery-focused mindset.
• Experience with Salesforce implementations or CRM transformations is a strong advantage.
• Strong financial, resource, and risk management capabilities.

Location & Travel Requirements:

• The role is Hybrid, with 2–3 days per week in the office in Manchester
• Occasional international travel may be required.