Overview

Do you enjoy transforming data into actionable insights and taking a data-driven approach to solving complex business problems? AWS is looking for a proactive Program Manager with strong technical and analytical skills. You recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation. You write high-quality code to retrieve and analyze data and solve business problems at their root, understanding broader context and aligning work to business objectives to deliver value.

You will own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. within SQL, Redshift, QuickSight, etc. You will design and influence operational best practices for reporting and analytics to enable the team to scale. You will empower data-driven decision making by applying data mining, data modeling, and analytical skills to define and measure critical metrics.

The ideal candidate has a proven track record of program and project delivery from conception through implementation, measurement, closure, handover, and monitoring. You should be able to manage multiple cross-functional projects simultaneously in a fast-paced environment where continuous innovation and agility are encouraged. You should be able to see around corners, eliminate complexity, bias for action, make the right tradeoffs, and earn trust through broad stakeholder influence.

Key job responsibilities

• Drive end-to-end delivery of medium-size projects to meet program goals
• Build and improve processes and mechanisms to drive efficiencies in tech team operations
• Create project plans, manage scope and execution, including risks and communication, through project completion
• Implement program management and operational excellence best practices
• Manage meetings effectively and drive detailed discussions and high-level alignment
• Collaborate with Senior leaders to deliver projects on-time and with targeted quality
• Assist in goal and metrics reporting, operational support, and provide communications mechanisms to the field

A day in the life

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help deliver the highest standards for safety and security while providing capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed, we encourage candidates to apply. If your career is just starting or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate—customers range from startups to Global 500 companies rely on our products and services.

Inclusive Team Culture

Here at AWS, learning and curiosity are valued. Employee-led affinity groups foster inclusion and empower us to embrace our differences. Ongoing events and learning experiences, including CORE and AmazeCon, inspire us to embrace our uniqueness.

Mentorship & Career Growth

We aim to raise our performance bar and offer knowledge-sharing, mentorship, and career-advancing resources to help you grow as a professional.

Work/Life Balance

We value work-life harmony and strive for flexibility to support you at home and at work, enabling you to achieve in the cloud.

Inclusion

AWS promotes curiosity and connection. Our affinity groups promote inclusion and empower our people. Our inclusion events foster collaboration, and our bold ideas and diverse perspectives fuel innovation.

Qualifications

• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing, analyzing, and communicating results to senior leadership
• Experience owning program strategy and end-to-end delivery
• Experience implementing repeatable processes and driving automation or standardization
• 3+ years of driving end-to-end delivery and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience in stakeholder management across multiple levels
• 3+ years of program or project management experience with cross-functional collaboration
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Advanced knowledge of Excel (Pivot Tables, VLOOKUP) and SQL

Amazon is an equal opportunities employer. We value diversity and base recruiting decisions on experience and skills. Privacy notices: please see our Privacy Notice for how we collect, use, and transfer personal data of candidates. For accommodations during application and hiring, visit the accommodations page.