Customer Health Program Manager

Type: Contract / Project-Based - Initial contract until June 2026, with the intention to extend to the full 18-month

Location: UK Remote

Why This Role Matters

Are you passionate about making a real difference in how customers experience technology? Do you thrive in dynamic environments where strategy meets execution? This is your chance to join a global team that's redefining customer success-where your ideas and leadership will directly shape how they support and grow customer relationships.

A big tech client is looking for a Customer Health Program Manager who's ready to lead transformative initiatives, drive innovation, and collaborate across diverse teams to deliver exceptional customer outcomes.

What You'll Be Doing

• Solve meaningful problems: Identify and tackle challenges that impact customer success managers, making their work more efficient and impactful.
• Drive strategic programs: Lead initiatives that improve customer health and engagement-both reactively and proactively.
• Influence change: Use insights and data to propose improvements to systems, processes, and tools.
• Tell compelling stories: Create visuals and presentations that bring your ideas to life and inspire action.
• Collaborate across teams: Work with stakeholders from different regions and functions to launch pilots, remove blockers, and deliver results.

What You'll Bring

Must-Haves:

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in customer success program management, process management, Change Management, process improvement OR equivalent experience.
• Proven Experience in Customer Success and Global Support functions, demonstrating a strong understanding of customer-centric service delivery and support models.

Nice-to-Haves:

• Leadership Skills: Proven ability to orchestrate, lead, and influence virtual teams.
• Presentation Skills: Comfortable presenting to both large and small audiences at various levels of an organization

If this sounds like you, apply now!