Overview

We’re looking for a Customer Success Manager to join our growing LaunchPAD team. This role is at the heart of our programmatic offering, ensuring every campaign runs seamlessly, delivers on client goals, and drives revenue growth for BMO.

As the central point of contact, you’ll work closely with clients, internal teams, and our DSP/SSP partners to manage campaigns end-to-end. From onboarding new customers and setting up campaigns, to monitoring, optimising, and troubleshooting in-flight activity, you’ll ensure our clients get the best possible results. You’ll also gather insights to influence future sales strategy and tech developments as LaunchPAD expands across the UK and Europe.

What you’ll do

• Manage programmatic campaigns from setup through to delivery, monitoring performance and optimising where needed.
• Act as the main contact for clients once campaigns are live, providing updates and guidance to maximise success.
• Build strong relationships with DSP and SSP partners to ensure smooth operations and proactive problem-solving.
• Work across Sales, Tech, and Data teams to deliver a seamless customer experience.
• Collect insights from campaigns and partners to help shape BMO’s programmatic approach and product development.

What we’re looking for

• Experience in programmatic advertising, campaign management, or digital media.
• A natural communicator, confident working across both Sales and Technology teams.
• Strong attention to detail with the ability to balance multiple priorities.
• Proactive, commercially aware, and solution-focused.
• Flexible, collaborative, and keen to help shape the future of programmatic at BMO.

Benefits

• Salary DOE
• Up to 25% bonus
• Flexible working (generally 3 days in the office and 2 days at home)
• 25 paid holidays inc bank holidays
• Company Pension Scheme matched up to 8%
• Life Insurance and group income protection
• Cycle to work scheme
• Travel/Season ticket loans and discounts across 100s of retailers

At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work to foster an inclusive environment and support reasonable adjustment requests from candidates and employees. If you’re interested in joining us to shape the future of out-of-home media, we’d love to hear from you.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Advertising Services