Programme Delivery Manager

New Today

Shieldpay is seeking a Programme Delivery Manager to play a pivotal role in shaping and executing our business strategy through outcome-driven programmes that drive operational excellence and cross-functional alignment. Reporting into the CEO, you will work closely with leadership across the business to embed delivery excellence, resolve interdependencies, and champion data-led transformation.

This is a strategic and connective role, ideal for someone who thrives in translating vision into action, unblocking delivery, and driving continuous improvement across both project and BAU environments.

What You’ll Be Doing

  • Partner with senior leadership to shape and translate business strategy into outcome-driven programmes (Key Initiatives).
  • Lead strategic planning and review cycles, ensuring initiatives are aligned with business priorities and underpinned by clear KPIs.
  • Develop and maintain business performance dashboards to track progress and inform decision-making.
  • Coordinate and lead high-priority programmes, stepping in as programme owner where pace or ownership is critical.
  • Resolve interdependencies across leadership teams, ensuring delivery is unblocked and accountability remains aligned.
  • Build and embed a Delivery Excellence capability that extends beyond projects into BAU operations.
  • Drive improvements in operational execution, predictability, quality, and delivery maturity.
  • Establish and scale standards, frameworks, and continuous improvement practices across the business.
  • Grow and lead a high-performing team focused on delivery excellence.
  • Champion the organisation’s data strategy and support the integration of AI and automation into business operations.
  • Identify opportunities to leverage data and AI to streamline workflows, enhance decision-making, and deliver value to internal teams and customers.

What We’re Looking For In You

  • Experience translating business strategy into actionable programmes with measurable outcomes.
  • Skilled in coordinating cross-functional initiatives and resolving interdependencies across teams.
  • Proficient in developing dashboards and reporting tools to track KPIs and inform strategic decisions.
  • Familiarity with delivery frameworks and methodologies such as Agile, Lean, or OKRs.
  • Proven ability to support and lead change initiatives across both project and BAU environments.
  • Strong stakeholder management and communication skills, with a collaborative working style.
  • Comfortable stepping into ownership roles to drive pace and unblock delivery when needed.
  • Understanding of how data, AI, and automation can enhance operational efficiency and decision-making.
  • Experience using tools such as Asana, Jira, Miro, Power BI, Excel, or similar platforms.
  • Passionate about continuous improvement and embedding delivery excellence across the organisation.
  • Curious, proactive, and solutions-oriented mindset with a strong sense of accountability.

Our Promise: Shieldpay is an equal opportunities employer. We offer flexible working options, such as flexible hours and hybrid work, to support our employees’ work-life balance.

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Location:
City Of London, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
IT & Technology

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