Project & Commercial Operations Manager [PMS, Hospitality]

Join to apply for the Project & Commercial Operations Manager [PMS, Hospitality] role at Planet

Project & Commercial Operations Manager [PMS, Hospitality]

Join to apply for the Project & Commercial Operations Manager [PMS, Hospitality] role at Planet

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About Us

Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.

About Us

Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.

With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.

Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.

Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.

Role Overview

We're seeking a highly structured and organized individual to join our team as a Project & Commercial Operations Manager [PMS, Hospitality] .This role sits at the intersection of project management, programme oversight, and commercial operations. You’ll be instrumental in establishing foundational processes, ensuring cross-functional alignment, and enabling scalability across our business operations.

Initially an individual contributor (IC) role, this is a high-impact position with significant room for growth into a leadership role as the team expands.

What You Will Do

Project & Programme Management

• Lead and coordinate cross-functional projects, ensuring on-time and on-budget delivery
• Define and maintain project documentation, timelines, and governance processes
• Track milestones, dependencies, and risks, implementing mitigation strategies as needed
• Serve as the point of contact for programme reporting and stakeholder communication
  
  

• Design and implement commercial operations processes (e.g., deal desk, pricing workflows, contract lifecycle, pipeline hygiene)
• Partner with Sales, Finance, and Product to improve visibility and efficiency across the customer lifecycle
• Establish reporting and analytics to support data-driven decision-making and performance monitoring
• Ensure operational readiness for go-to-market initiatives and product launches
  
  

• Build and document scalable operational processes and best practices
• Select and implement tools or platforms that support project and commercial workflows
• Identify gaps and continuously improve operational efficiency and team productivity
• Contribute to change management and training as new systems/processes are introduced
  
  

• 5+ years of experience in project management, program management, or commercial operations, ideally in a B2B SaaS or tech-driven environment
• Proven ability to design and implement scalable operational frameworks
• Strong organizational skills with exceptional attention to detail and follow-through
• Experience with project management tools (e.g., Asana, Jira, Monday.com) and CRM/CPQ systems (e.g., Salesforce, HubSpot)
• Analytical mindset with a bias toward data-driven decision-making
• Comfortable working independently and cross-functionally in a fast-paced, ambiguous environment
• Strong communication skills and the ability to influence across levels and functions
  
  

• Experience in the hospitality or travel technology sectors
• Familiarity with RevOps or BizOps models
• PMP, PRINCE2, or other relevant certifications
  
  

• A chance to shape the foundations of a high-growth tech business
• Exposure to strategic decision-making and cross-functional leadership
• Opportunities for career progression into team leadership or operational executive roles
• A collaborative and supportive team culture
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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