Employer Hampshire Hospitals NHS Foundation Trust Employer type NHS Site Basingstoke and North Hampshire Hospital Town Basingstoke Salary £29,970 - £36,483 per annum Salary period Yearly Closing 15/08/2025 08:00

Project Support Officer - ERP Programme

NHS AfC: Band 5

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

Job overview

This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).

Hampshire and the Isle of Wight Acute Care Collaborative have come together as part of the Integrated Care Board (ICB) as an Acute Provider Collaborative (APC) to invest in Electronic Patient Record (EPR) functionality. This is to meet the needs of our whole ICS population, recognising that the organisation of clinical care needs to change and develop radically in order to meet the challenges we face.

A Project Support Officer is required to support the Programme Management Team. The post holder will provide all aspects of project support and make a significant contribution to the smooth running of the Programme.

Main duties of the job

• Responsible for file structure organisation, document management and configuration, maintenance, analysis and follow up of project documentation including the programme RAID logs.
• Arrange meetings, agendas, and minutes, liaising with internal and external stakeholders regularly to log, report, monitor and chase any actions or issues raised during these meetings.
• Document, prioritise and report on programme risks, issues, or changes, using own judgement and initiative. Understand when issues or situations need escalating.
• Provide analysis of information and datasets. Present the information appropriately to the Programme and Project Managers to enable them to act.
• Assist with the implementation of action plans arising from risk reports, meetings or any other appropriate forum.
• Contribute to the development of programme strategies, policies, practices, and documentation.
• To collate, present and analyse data using Microsoft Access, Excel and any other departmental database to support delivery of high quality care
• Regularly report project progress to the project team
• Responding to urgent requests as necessary and ensuring that urgent and sensitive items are dealt with accordingly.

Support the programme team to ensure that the portfolio of tasks is planned, managed, and delivered effectively.

• The role will include a mix of home and cross site working

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Tackling Climate Change:Hampshire Hospitals aims to embed sustainability and net zero carbon principles into the delivery of care across all its services. To find out more, searchHHFT Climate Action or contactclimateaction@hhft.nhs.uk .

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more details including main responsibilities.

Person specification

Training and Qualifications

• Degree or equivalent specialist knowledge and experience
• Knowledge in project management or QI
• Evidence of continuous professional development
• Equivalent knowledge and skills gained through any combination of alternative study, employment or voluntary work
• Recognised Project Management qualification to foundation level

Experience and Knowledge

• Significant practical experience of providing programme and project management support on digital programmes
• Basic knowledge of the full project lifecycle (including pre-project phases) including multiple methodologies e.g. waterfall and agile
• Experience providing programme and project support in an NHS environment
• Knowledge and practical experience of the management and successful delivery of full project lifecycle

Skills and Ability

• Basic knowledge of how to influence and negotiate with internal stakeholders, often requiring the ability to challenge existing practice in a constructive way
• Good verbal and written interpersonal and progressional communication skills
• Detailed knowledge of the maintenance, analysis and follow up of project control documents (e.g., RAID logs, minutes, action trackers, agenda logs etc)
• Basic knowledge of how to identify, source, assimilate and apply relevant (clinical, system, setting) specific and technical knowledge
• Basic knowledge of how to identify complex project risks and issues and develop mitigation strategies
• Detailed knowledge of arranging meetings, agendas, and minutes for projects, liaising with internal and external stakeholders regularly to log, report, monitor and chase any actions or issues raised during these meetings
• Detailed knowledge of programme and project documentation organisation, management, and configuration
• Good knowledge of Information Governance (IG) compliance and Digital Technology compliance and guidance.
• Excellent time management skills with ability to work unsupervised under pressure, take initiative and prioritise own workload.
• Basic knowledge of how to analyse and interpret technical, complex, or contentious information and present to a variety of audiences where barriers to acceptance may exist

Our commitment to you:

We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

The paperwork:

• HHFT is committed to putting the safety and care of our patients first – as well as helping us to protect you and your colleagues. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
• Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
• All new staff will be subject to a probationary period covering their first six months in post.
• In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
• This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.