Overview

Property Manager - 12 month FTC at Campions Group

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has passed)

Salary: £32000- £34000 + Commission

Term: 12 month fixed term contract - Maternity cover

Responsibilities

• Embrace the Chestertons brand and core values
• Protect our Clients Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
• The ability to scrutinise quotes on behalf of the client
• Understanding how to add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner, within required timeframes
• Understanding KPI’s required for role
• Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
• Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
• Attend weekly 1 : 1 meetings with Senior leadership team
• Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
• Support others growth and development
• Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
• Adhere to department standards
• Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
• Providing guidance on the process of deposit dilapidations

Requirements / Skills

• Prior experience in property management
• Ability to work under pressure and manage competing priorities
• Excellent organisational and time management skills
• Customer service orientation with internal colleagues and external clients
• Willingness to learn and engage with ongoing development
• Ability to work collaboratively with lettings, compliance, accounts and tenancy progression teams

Attributes

• Can work under pressure – understand where to seek support / how to escalate complaints
• Good organisational and time management skills
• Seek work where capacity exists
• Self-awareness of knowledge gaps
• Provide excellent customer service in every interaction
• Show high engagement and willingness to learn

Benefits

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other benefits tied to job grades.

About Us

Chestertons: Established for over 200 years, Chestertons is a London-based estate agency with over 30 branches. Campions is one of the fastest growing sales and lettings agency groups in the UK, including Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands.

Campions: Campions currently includes Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

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