Job Title: Property Manager
Location: Hybrid (London-based patch)
Contract Type: 12 months
Pay Rate: 20.84 paye or 27.50 Umbrella

Summary:
BDS have a fantastic opportunity for Property Manager to oversee a diverse patch of homes, taking ownership of the customer experience and property standards. Wokring with one of London's leading social housing providers this role is central to managing resident relationships, coordinating contractors, ensuring building safety, and delivering effective property services.

Key Responsibilities: Resident Experience & Communication

• Be the first point of contact for all property-related queries
• Build strong relationships with residents and managing agents
• Resolve complaints and maintain clear, empathetic communication
• Host resident forums and attend meetings where required

Service Delivery & Safety

• Undertake regular estate inspections and ensure H&S compliance
• Act swiftly on fire risk assessments, safeguarding and ASB
• Work closely with repairs and planned maintenance teams
• Ensure high standards across homes, blocks and communal areas

Service Charges & Financial Management

• Set, manage and explain service charge budgets to residents
• Ensure accuracy and transparency in cost allocation
• Liaise with leaseholders on queries and obligations under the lease

Compliance & Leasehold Knowledge

• Understand lease terms and legal structures in your patch
• Monitor performance of managing agents, ensuring accountability
• Maintain accurate records and contribute to data reporting

Collaboration & Teamwork

• Work closely with housing officers, building managers, and colleagues across operations
• Support the delivery of wider neighbourhood strategies and KPIs
• Take initiative in resolving issues and identifying service improvements

Person Specification: Essential:

• Excellent customer service skills, preferably in housing
• Strong verbal and written communication
• Tenacious, resilient and able to problem-solve effectively
• Confident investigator and negotiator
• Strong IT and administrative skills
• Ability to manage workloads, meet deadlines, and maintain attention to detail

Please apply now for immediate consideration or call Vickie to discuss further.