Job Title: Provisioning Co-ordinator

Location: Ewloe (Hybrid – 3 days a week in the office)

Salary: £26,000 – £28,000

Contract type: Permanent

#LI-Hybrid

About the role

The Provisioning Co-ordinator plays a key role within the Telephony & Connectivity Provisioning Team, supporting the smooth, timely, and accurate delivery of telephony and connectivity products to our customers. Working as part of a collaborative team, you will be responsible for providing an outstanding customer experience for a large portfolio of customers.

This role combines strong customer service skills with provisioning, technical administration, and billing activities, ensuring customers receive a seamless transition from sale to in-life service. You will be responsible for managing provisioning tasks from order through to completion, proactively communicating with internal and external stakeholders, and taking ownership of delivery.

Please note that this is a Hybrid role with onsite requirement 3 days a week. You must be able to commute to the office and have your own transport.

What you’ll do

• Manage multiple customer provisioning orders simultaneously
• Ensure orders are onboarded as quickly as possible, minimising delays
• Maintain end-to-end ownership of orders, coordinating activity and ensuring clear communication with all parties
• Accurately update ticketing systems and order records throughout the provisioning lifecycle
• Perform quality assurance checks on customer data and service configurations
• Proactively resolve any issues, delays, or escalations to ensure delivery remains on track
• Co-ordinate with third-party suppliers to progress provisioning tasks, including number porting and connectivity installations
• Control monthly account updates, billing checks, and associated reporting with minimal errors
• Support the team in achieving key business objectives and project deadlines
• Build trusted and valued relationships with customers, providing clear and proactive communication
• Set realistic expectations and ensure stakeholders are informed of progress and any risks
• Act as a knowledgeable advisor to customers, helping them understand and adopt their new services
• Demonstrate confidence when presenting to customers or leading service delivery calls
• Promote customer confidence to encourage future product and service opportunities
• Collaborate closely with colleagues in onboarding, support, billing, and sales
• Share knowledge to help develop the skills of team members
• Identify and contribute to process improvements
• Attend and participate in team meetings, one-to-ones, and personal development discussions
• Support colleagues with workload challenges where needed
• Maintain a positive, customer-focused culture aligned with ARO’s core values

What we are looking for?

Essential:

• Excellent organisational skills, with the ability to manage and prioritise multiple tasks
• Experience in telecoms, broadband or telephony
• Strong customer service and relationship-building skills
• Confident communicator, with the ability to adapt style for different audiences
• Demonstrable problem-solving skills and resilience under pressure
• Proactive and accountable approach to managing workloads
• Confident using systems such as CRMs, ticketing tools, and MS Office applications (Word and Excel)
• Ability to work effectively as part of a team in a fast-paced environment
• A positive, can-do attitude with a willingness to learn and adapt

Desirable:

• Previous experience in telecommunications provisioning, service delivery, or administration
• Knowledge of connectivity products (e.g., leased lines, FTTP, SoGEA etc.
• Familiarity with number porting processes and carrier order management
• Experience with billing and revenue assurance processes
• Knowledge of AKJ billing systems

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• Hybrid working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.