Job summary

This post holder will be based at King's College Hospital Denmark Hill site and will take the lead for performing key tasks required for the monitoring and maintenance of the Quality Management System under the direction of the Quality Managers (QMs), with direct line management via the Quality Lead for Stem Cell Transplant & CAR T.

Overview

The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King's to another level. King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Main duties

The Post holder will:

• Support the development and maintenance of a Quality Management System including Standard Operating Procedures, training and education of staff, adverse incident and non-compliance and records management and quality and clinical audits within the Department of Haematological Medicine.
• Support the development and implementation of the Quality Management System (QPulse) in the Department.
• Provide training in Quality Management to all staff within the Department of Haematological Medicine.
• Contribute to service improvement projects and developments within the Department.
• Support staff training and development in regulatory and accreditation schemes to ensure that the Department meets all necessary regulatory and accreditation requirements.
• Support the Senior Management Team in ensuring continual improvement and regulatory and accreditation compliance requirements.

Responsibilities

• Divisional management
• Attend and participate in departmental meetings, processes, decision making and local policy formulation at all clinical sites for the Department of Haematological Medicine.
• Contribute to departmental service developments supported by evidence-based practice.
• Assist in implementing Trust and Departmental policies and procedures including Health and Safety and service-specific Standard Operating Procedures (SOPs).
• Motivate staff to meet specified standards of performance in relation to their role.

• Communication & Representation
• Support Quality Managers in providing effective communication within the department relating to Quality Management and service improvement as well as any departmental process changes and developments.
• Support the development and implementation of local monitoring systems and tools to ensure Departmental compliance with all regulatory and accreditation requirements and participate fully in assessment and scrutiny processes.
• Support the effective integration of Quality Management across the Department of Haematological Medicine at all clinical sites.
• Prioritise and plan workload and communicate own work priorities within the team. Demonstrate flexibility in carrying out own work priorities within the team context.
• Support Departmental governance, risk and quality committees meetings by providing effective communication between the Senior Management Team and all relevant personnel within departmental units.

Quality Management

• Support and maintain an internal clinical and quality audit system across the Department of Haematological Medicine.
• Support the Department in reviewing and developing evidence-based working practice and continuous quality improvement projects.
• Ensure work performed in the Department meets required standards, relevant statutory requirements for good clinical governance, risk management and the requirements of external bodies.
• Educate and train staff in quality principles and practice, ensuring that staff know and understand relevant standards, the departmental quality policy and quality objectives and the part they are required to play in the maintenance of the Quality Management System.
• Assist in implementing and reviewing the documentation required to demonstrate the effectiveness of the Quality Management System.
• Assess, initiate and monitor appropriate action when a situation may cause service delivery failure.
• Support Quality Managers in ensuring that all controlled documentation, including SOPs, are reviewed and revised on a regular basis.
• Support the Clinical team in problem solving for issues relevant to departmental services.
• Recommend and implement quality improvements.
• Support Quality Managers in managing and implementing changes.

Governance

• Support the Quality team & Clinical Governance Lead for Haematology by attending the Haematology Clinical Governance Committee, representing and reporting on issues relating to departments across the Division and assisting with the preparation of agendas, minutes and documents for this and other Quality meetings.
• Support and assist the Senior Management Team and the Patient Safety & Risk Manager for Clinical Haematology to investigate non-compliances to determine root cause(s).
• Assist in the management of risk assessments to prevent occurrence of accidents, incidents and other non-compliances.
• Monitor that staff involved in adverse incidents, complaints or claims receive appropriate support and take appropriate action to address identified concerns.

Information Systems and Data Management

Comply with local and national policies for the safe, secure and confidential processing and storage of patient and other service information.

Develop and maintain a range of IT skills including word processing, spreadsheets, databases, presentations and any other relevant software.

Assist in ensuring that records are kept up to date and stored securely to ensure compliance with good practices required all applicable standards.

Contribute to developing systems and processes for recording and storing information.

Analyse and present quality management data including adverse incident outcomes, actions and trends; audit non-compliances and corrective actions.

General

The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.

• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• At Kings we are a kind, respectful team.

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
• All employees must hold an NHS.net email account which will be the Trust's formal route for email communication.
• Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed

Safe Guarding

The Trust takes safeguarding seriously. All employees have a responsibility to support the organisation in our duties by attending mandatory training, familiarising themselves with the Trust’s processes for reporting concerns and reporting any safeguarding concerns appropriately.

Infection Control

The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.

These standards are set out in the National Code of Practice on Infection Control and local policies which will be clarified during induction and refresher training and must be strictly complied with at all times.

Person Specification

Education & Qualifications

Essential

• Degree level education or equivalent
• Relevant post-graduate training in management or quality management

Desirable

• Masters level education

Knowledge & Experience

Essential

• Knowledge of the NHS or other healthcare system(s)
• Knowledge & experience of quality management, internal/ clinical audit and external accreditation within a JACIE & HTA accredited and regulated programme.
• Experienced in use of QPulse system or similar electronic QMS including generation of reports.
• Experience of supporting education, development and training
• Demonstrable knowledge of the principles of patient safety, risk management and integrated governance
• Experienced in production of policies and procedures
• Experienced in influencing & motivating staff in the role and importance of effective quality management
• Experienced in facilitating identification and implementation of improvement strategies
• Documented evidence of Continuing Professional Development in the past 2 years

Desirable

• Previous experience of working in the NHS
• Knowledge of Haematology & stem cell transplant theory
• Understanding of Health & Safety legislation and procedures

Skills and Competencies

Essential

• Proficient in IT, e.g. Word, Excel, PowerPoint, internet and email and databases
• Excellent written and verbal communication skills
• Ability to motivate and lead project teams and to work with people at all levels of the organisation
• Clear communication of complex information to other health professionals
• Excellent interpersonal skills and the ability to work within a team-based environment
• Self-motivated and acts on own initiative, takes personal responsibility, works well under pressure and independently
• Able to work with flexibility and adaptability

Disclosures

Disability/Background checks

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service will be required.

Certificate of Sponsorship

Applications from job seekers who require Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

From 6 April 2017, skilled worker applicants must present a criminal record certificate from each country they have resided in for 12 months or more in the past 10 years. Guidance can be found on the UK Visas and Immigration website.

Employer details

King’s College Hospital NHS Foundation Trust

Denmark Hill, London, SE5 9RS