Halfords Worcestershire, England, United Kingdom

Overview

Join our team as a Quality and Technical Manager – Motoring at Halfords. This role is based at our Redditch Support Centre in Worcestershire with hybrid working arrangements.

About Us

At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. We are a specialist retailer leading the market through customer-driven innovation and a distinctive product range. We provide an integrated, convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions—to foster customer loyalty and thousands of reasons to keep coming back to our stores.

The teams at our Redditch Support Centre work with every area of our business, playing a key role in our success and growth. We value individual knowledge and experience, working as one team to keep things moving smoothly.

About the Role

Join our Halfords team as a Quality and Technical Manager during an exciting phase of growth. You will play a central role in shaping the future of our product offering while inspiring and supporting a skilled motoring quality team. As the technical authority in motoring quality management, you will drive continuous improvement, champion innovation, and influence key strategic decisions. This is a leadership role with opportunities to grow within the business.

Key Responsibilities

• Assessment and development of new products and supplier partnerships.
• Ensure customer product performance feedback informs new product development, range reviews, and re-sourcing plans.
• Lead the Motoring product-specific standards and regulatory compliance development.
• Review standards and regulations; provide training and support to teams to enhance quality awareness and ensure compliance.
• Ensure new and ongoing product quality performance KPIs (returns rates, customer reviews, refunds rates, customer complaints) are met and continually improved through customer feedback and quality work in the Cycling Category and Concept Groups, indirectly via Quality Engineers.
• Provide product-related technical service to other business areas (Buyers, GFR, Digital, Customer Team, Customer Support, Returns, ESG, Packaging) including Group Performance Cycling where required.
• Represent Halfords at external technical associations and bodies related to Motoring products (e.g., BSI Standards Committees).
• Be part of the Quality Leadership Group; contribute to strategy and model Halfords values and leadership behaviours.
• Support and influence across the Quality team on technical development.
• Support Head of Quality in policy development in Regulation, Technology, Data, Processes, and Systems.
• Lead and develop a team of up to five direct reports, fostering collaboration and high performance.

About You

• Degree-level qualification in an engineering/science/technology/quality-management discipline, or equivalent experience.
• Experience in technical/quality/supply-chain sourcing within the retail sector.
• Knowledge of manufacturing technology, processes, and supplier management.
• Knowledge of quality assurance, quality tools, and quality management systems.
• Passionate about products, testing, and assessment with a focus on translating these into customer-focused solutions.
• Strong communication and presentation skills to convey complex information to diverse audiences.
• Ability to collaborate across the business; understands how the Quality Team contributes to overall objectives.
• Experience making evaluative judgments based on data; resolves problems using technical expertise, experience, and creative thinking.
• Experience in people leadership, building high-performing teams, and managing change.

Reward & Benefits

• Competitive salary, annual discretionary bonus scheme, pension, life assurance, 25 days of annual leave plus bank holidays, and enhanced family leave.
• Commitment to personal and professional development; opportunities to grow within the role and future career aspirations.
• Hybrid working: 3 days a week at the Support Centre with option for 2 days remote.
• Employee discounts across the Halfords suite of products and services.
• Wellbeing and inclusion initiatives, with ongoing support and colleague networks.

At Halfords, we operate a hybrid working policy with 3 days on site at our Support Centre in Redditch, Worcestershire.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Retail

EOE: We are an equal opportunities employer and welcome applications from all backgrounds and diversity within our Halfords Family.