Quality Assurance Coordinator
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Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
It's an exciting time to join us - Lewisham is a wave 2 Pathfinder authority and is leading the way on national reforms to social work practice through the Families First for Children programme.
INTRODUCTION
An exciting opportunity is available for a Quality Assurance Co-ordinator. This role will support practice improvement and quality assurance activity across teams and services in CYP. You must be able to demonstrate an understanding of good safeguarding practice and be keen to embrace the future and new ways of working, whilst ensuring our children, young people and their families are at the heart of all the work we do.
The successful candidate will work closely with social work teams, managers at different levels, other service areas in CYP, and partner agencies. They will ensure robust and effective quality assurance activity and learning takes place to underpin our understanding of how effective and impactful the practice and systems are that support Lewisham children, young people and families.
The postholder will have the opportunity to help design and develop the quality assurance schedule. They will lead on audit and other learning activities, and provide good quality written reports, presentations and briefings to staff across the organisation. The successful candidate will also have the opportunity to be linked in with the Lewisham Safeguarding Partnership and will represent Lewisham at some of the LSCP meetings and subgroups.
The postholder will report to the Quality Assurance Manager.
What’s the role?
The key responsibilities of the role include:
- leading individual and team activity on a variety of audits and deep dives
- Provide QA and audit analysis, recommendations and high quality reports
- Provide learning material and briefings to staff to support a knowledgeable and skilled workforce
- Provide training to CYP staff and external agencies
- Act as directorate lead for the rollout of learning from Serious Case Reviews and learning
- To support the directorate during inspection periods
About You
You must be a qualified social worker with a good understanding of excellent social work practice and impactful work with children and young people. The Quality Assurance team is part of the Families Quality & Commissioning division and you will be working alongside other colleagues to ensure that we provide the very highest quality of support for our children and young people.
In return, we’ll offer excellent development opportunities, plus a range of benefits that includes a career average pension scheme, flexible working and the opportunity to make a real difference to our local community.
You will have experience in:
- frontline safeguarding, working with children in need and their families
- an understanding of how to improve practice across the division and what QA means and looks like
You will need to be a skilled, reflective practitioner and leader with a clear vision of what good practice with children and families looks like. You will be able to use and analyse performance data effectively to support our work with children and families and have a good understanding of different methods of quality assurance.
You will need to be a registered social worker and have recent proven experience as well as an in-depth understanding of social work practice with children and families. You will need to evidence reflective and creative practice. A child focused approach is essential, ensuring that the views of Lewisham children are central to developing and delivering services.
What’s in it for you?
Our Vision - What Good Children’s Social Work Looks Like in Lewisham
In Lewisham Children’s Social Care, we know what good social work looks like and we are passionate about creating the right conditions and culture for good practice to thrive.
- Families are respected and supported to stay together, whenever there is safety.
- Families will tell us they understand why we are involved.
- Children will tell us their social worker has made a difference to their lives.
- Children who are in our care know we care, and we won’t give up on them.
- Young people who have been in our care feel confident about their future.
- Staff talk positively about their manageable caseloads, regular supervision, team meetings and access to a range of training, including the social work model of practice.
- Senior leaders demonstrate a clear focus on hearing the voices of children to develop and improve services.
- Leaders know the service well. They have a clear understanding of areas for development that are being appropriately addressed.
- The Executive Director for Children and Young People and his team are credited for driving these improvements, with particular focus on enhancing workforce stability, early help services, and partnerships with stakeholders.
- Noteworthy practices include creative life-story work and culturally sensitive social work approaches, crucial in a diverse borough like Lewisham.
- The Council's anti-racist practice network and safe space platform also garnered praise for supporting staff from black and global majority backgrounds.
- Overall, the report highlights a commendable commitment to improving outcomes for vulnerable children and young people in Lewisham.
“Lewisham has so much to offer any social worker. I feel supported, respected and valued every step of the way” (Social Worker)
Our social workers benefit from working in small, supportive teams with caseloads on average between 15-20 children. Our Signs of Safety family-led practice framework means we are committed to working in a relationship-based way with children and families, focussing on strengths in the family network to effect change. A positive learning culture which promotes opportunities for reflection and relationship-based practice is important to us. We are committed to developing our practice using reflective practice spaces such as case mapping, thinking spaces and group supervision.
Our permanent and stable senior management team are visible and approachable. Our dedicated workforce team supports professional development across the service so that you will;
- be supported through our comprehensive learning and development offer, which includes subscription to ‘Research in Practice’.
- receive regular supervision and appraisal.
- have 1-1 practice development coaching as a case holder, and professional development coaching as a manager.
- have access to regular Signs of Safety training.
- have access to external leadership development opportunities such as the Black and Asian Leadership Initiative (BALI).
- have a clearly defined career progression pathway with opportunities for professional development at all levels.
- have opportunities to become a practice educator and work with students and newly qualified social workers.
We value diversity and welcome applications from all backgrounds. If you want to work in a thriving borough and our social work vision connects with your professional values, then we are interested in hearing from you. We are looking for people to join our team who:
- value the importance of communication and seeking feedback
- can inspire and motivate those they work with, manage and lead
- are committed to developing their skills and expertise to deliver an excellent service
- are professionally curious and value thinking slowly and calmly in a balanced way
- work inclusively, collaboratively with others recognising their strengths
- take responsibility and make a positive contribution by focusing on solutions
- are transparent, are appreciative in enquiry, reflect and learn.
- Generous leave entitlement
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
The job is primarily based in Laurence House in Catford SE6. There are 2 local train stations 3-5 minutes’ walk from the office, and the train journey from London Bridge is approximately 15 minutes. There are also numerous bus routes that stop right by the office.
We operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Creating an Inclusive Lewisham
A core value of Lewisham Council is to 'draw on the diversity of our communities to create a more inclusive Lewisham'. We believe that freedom from discrimination and equality of opportunity are fundamental rights, and that each person should be valued regardless of race, gender, disability, sexual orientation, religion or belief, gender re-assignment, marriage and civil partnership, pregnancy and maternity, or age. Social inclusion lies at the heart of everything we do as a Council in our roles as an employer, a provider of services and a community leader.
Your Application
The recruitment process is anonymous and we don’t accept CVs.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
Special conditions
- The post holder must have a social work qualification and be registered with Social Work England
- The job is subject to a DBS check (Enhanced)
Click here to view the Letter from the Director
Click here to view Our Vision and Values
Click here to view the Job description and Person specification
Salary
£55,710 - £57,726 per annum (PO6)
All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.
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#J-18808-Ljbffr- Location:
- London, England, United Kingdom
- Salary:
- £100,000 - £125,000
- Job Type:
- FullTime
- Category:
- Management & Operations
