The Company

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world’s preferred choice.

As a Quality & Compliance Advisor, you will be helping customers build confidence and trust that Yusen is achieving and maintaining high levels of quality and compliance throughout the supply chain, adhering to all customer SLAs / SLRs, GDP Guidelines, and other applicable regulations.

This is a full-time role working Monday to Friday, 08:00 am – 4:30 pm, with three days working from home and two days in the office (subject to business requirements). The salary for this role is £30,000.

The Benefits include:
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave
- Up to 10 days international remote working*
- Free Eye Test*
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform (Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet, and Nutrition)
- On-site Mental Health First Aiders
- Health cash plan
- Employee benefits such as free eye tests*, up to 25% off gym memberships, high street vouchers
- Free access to 24/7 online GP, mental health support, Life Events Counselling, Care Concierge Service
- Tailored development and career opportunities

The Role includes:
• Ensuring all complaints from internal and external stakeholders are accurately recorded on the internal EQMS system in a timely manner.
• Conducting investigations using root cause analysis tools and CAPA management techniques.
• Recommending corrective actions and ensuring investigations are completed within expected timelines.
• Providing coaching and support to Quality and Compliance Advisors to ensure a uniform approach.
• Escalating serious contraventions or complaints to the Quality & Compliance Supervisor promptly.
• Supporting internal audits and self-inspections.
• Maintaining professional communication with stakeholders.
• Providing regular updates to customers and presenting investigation findings during review meetings.

About you:
• Experience in quality assessments, analytical evaluations, customer service, and complaints management is advantageous.
• Understanding of GDP Guidelines and MHRA regulations is beneficial.
• Strong attention to detail and analytical skills.
• Excellent customer service skills.
• Proficiency in MS Office.
• Confident written and oral communication skills.

Yusen Logistics is an equal opportunities employer, encouraging applications from all qualified candidates regardless of personal circumstances. Recruitment decisions are based solely on skillset and experience. We value diversity to create an inclusive environment where employees can grow and realize their potential.