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RA Agent - Smartcard Administration, Southampton

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Client:

Shared Services Connected Ltd

Location:

Southampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

b147c66cc7c8

Job Views:

Posted:

Expiry Date:

26.09.2025

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Job Description:

Join our Registration Authority Bureau team in Southampton, where you'll play a vital role in enabling secure access to NHS healthcare systems. This is a hands-on opportunity to work at the heart of digital identity management—registering, verifying, and managing smartcard access for NHS employees using Care Identity Management.

You'll be the key contact for smartcard creation, deactivation, and issue resolution, helping NHS staff access the tools they need to deliver care. Working alongside expert managers and clients, you’ll support the smooth flow of activity and contribute to high standards in information governance and security.
From tailored training to end-to-end service delivery, you’ll gain valuable experience in access control, client support, and operational excellence—all while making a meaningful difference in healthcare.

This role is based in Southampton, with attendance at the office on rotation with the wider team required 2 to 3 times per week to complete the 3pm post run. Additionally, the whole team comes together in the office once per month for collaboration and catch-ups.

What you'll be doing:

• Process new smartcard requests using Care Identity Management (CIM), ensuring compliance with NHS Right to Work and Identity Standards.
• Issue locked smartcards to correct client locations and maintain accurate status records.
• Create urgent and non-urgent replacement smartcards ( lost, broken, name/photo updates).
• Cancel access for leavers and securely destroy returned smartcards when required.
• Update access rights on existing smartcards as needed.
• Resolve smartcard-related queries by liaising directly with clients and their employees.
• Maintain compliance by ensuring only one smartcard is assigned per individual and records meet national standards.
• Support audit activities and contribute to RA statistics and issue tracking.
• Support the RA Manager with process improvements, training delivery, and investigations into security breaches.

hat you’ll bring:

• 5 GCSEs including English and Maths.
• Confident using Microsoft Word, Excel, PowerPoint, and Access Databases.
• Comfortable communicating professionally with clients and colleagues.
• Able to stay organised and juggle multiple tasks under pressure.
• Strong attention to detail and accuracy in daily work.
• Brings a positive, flexible attitude to new challenges.
• Works well with others and contributes to team success.
• Keeps records and processes aligned with high standards of quality and integrity.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type:Full-time, Permanent
Location:Southampton
Security Clearance Level:DBS
Internal Recruiter:Becky
Salary:£24,900pa
Benefits:25 days annual leave with the choice to buy extra days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.