London

Job Title: Senior Account Manager

Employment Type: Contract

Duration: 6 months

Hybrid Policy: 3 days in the office, 2 days remote

Location: London

WHO WE ARE

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviours, and aspirations.

We foster an inclusive workplace that emphasises personal well-being.

THE ROLE

We are looking for a talented and drivenSenior Account Managerto join our team at RAPP London, supporting one of the world’s most iconic luxury fashion brands. This is a unique opportunity to work on a full-service account, across data, technology and creative, delivering best-in-class customer engagement experiences for a globally recognised brand.

THE OPPORTUNITY

• As Senior Account Manager, you will play a pivotal role in the day-to-day running of the large-scaleeCRM programme, spanning multiple workstreams includingBAU campaigns,and Special Projects. You’ll be the key day-to-day contact between internal teams and client stakeholders, ensuring seamless delivery, proactive planning, and strategic alignment.
• You will report directly into the Business Director, providing a great opportunity for growth and progression, at one of the world’s leading customer engagement agencies.
• You will thrive in a high energy, fast paced environment and will understand the unique challenges of running a busy eCRM account within an agency.
• You will be able to hit the ground running, working with a team of project managers across multiple workstreams (BAU and Special Projects).
• As well as ensuring the day-to-day projects are running smoothly, you will be forward thinking, incredibly organised, comfortable trouble shooting, course correcting, and rolling your sleeves up.
• You will build and maintain strong relationships with key client stakeholders, acting as a trusted advisor and day-to-day contact. Working collaboratively with a team of Project Managers and cross-functional specialists (data, creative, tech) to ensure smooth workflow / delivery.
• You will identify opportunities for process improvements to increase efficiency, reduce errors, and enhance client satisfaction. You will uphold high standards across all deliverables, ensuring campaigns meet SLAs and internal teams are supported with any process challenges.

ROLE REQUIREMENTS

• Proven experience inloyalty, data, eCRM account managementwithin a fast-paced agency environment.
• Excellent communication and stakeholder management skills.
• Highly organised, detail-oriented, and proactive.
• Comfortable working across multiple projects and deadlines.
• A natural collaborator who thrives in a team but can also lead initiatives independently.
• Passionate about customer engagement, digital innovation, and delivering exceptional client service
• A self-starter, with a positive, can-do attitude!