Overview

We are looking for a Recovery Associate to join INSHUR. Based in Brighton, we embrace a hybrid working model with opportunities to work remotely and connect with colleagues at the Brighton office at least once a week. You’ll be supported by the team leader and join a friendly team of claims professionals delivering exceptional service to INSHUR customers.

What you’ll do

• Manage motor claim cases from start to finish, driving proactive resolutions.
• Seek out and seize chances to recover expenses from third parties.
• Skillfully negotiate with insurers, legal experts, and stakeholders to maximise recoveries.
• Team up with assessors and solicitors to build compelling evidence for recovery actions.

Essentials / Qualifications

• Proven customer service experience to build lasting client relationships and secure referrals.
• Proficiency in IT to navigate multiple systems seamlessly.
• A solid understanding of Data Protection and processes for compliant handling of information.
• Ability to work independently and take initiative to drive results.
• Dedication to customer service to foster positive interactions and ensure client satisfaction.

What to expect from the process

Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute video call to test your technical knowledge and team fit.

Final Stage: In-person interview at our Brighton office.

We encourage you to ask questions about the role and the company throughout the hiring process and to request adjustments for the interview if needed.

What we offer

Salary budget for this role: £26,000–£27,500, with final offer based on experience and location.

We offer options to all employees and contribute to a pension. Our benefits package supports long-term personal and professional growth and wellbeing. Examples include:

• 30 days of holiday annually, plus bank holidays
• Private healthcare for you and your family, including pre-existing conditions
• Life insurance at 3x your salary
• 13 weeks parental leave at full pay for new parents
• Workplace nursery scheme with Gogeta (pre-tax fees)
• Ride to work scheme
• Workplace pension scheme
• Flexible working hours
• £500 annual personal training allowance plus learning opportunities
• £40 monthly wellbeing and WFH allowance
• 24/7 Employee Assistance Program for you and immediate family
• Laptop, monitor, and required software provided

About Us

INSHUR is a fast-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers. We leverage cutting-edge technology and deep insurance know-how to deliver affordable, effective solutions for on-demand drivers and partners (e.g., Uber, Bolt, FREENOW, OLA). We have secured significant funding and are expanding to new territories.

Our global team of around 250 people values generosity, inclusivity, delivering great results, freedom to make high-impact decisions, and wellbeing. We strive to create a diverse, inclusive workplace and are proud of our recognition for Diversity and Inclusion.

Equal opportunities

We believe diversity and authentic representation strengthen our team. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. Our team includes people of 29 nationalities and a mix of generations. Our Brighton office is child-friendly, dog-friendly, and wheelchair-accessible.

We are flexible on arrangements, including part-time or job-sharing, for the right candidate. If you need interview adjustments, please let us know.