Regional Business Development Team Lead, EMEA (Car Rentals)

Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Trip.com Group operates four Customer Service Centres providing 24/7 support in 19 languages across key regions.

Trip.com's Car Rental business is expanding globally, with Europe as a key growth region. As demand accelerates and partnerships develop across EMEA, we are seeking a Business Development Team Lead to oversee regional strategy, manage a regional team, and drive excellence across car rental operations.

In this Role, you'll get to:

• Lead, mentor, and develop a regional team, setting objectives, providing guidance, and ensuring alignment with global and regional strategies.
• Define and execute sourcing and partnership strategies across key accounts and local suppliers to maximise supply, enhance margins, and maintain competitive advantage.
• Negotiate commercial terms, pricing, and co-marketing initiatives, leveraging market insights and data to drive profitability.
• Monitor supplier performance (KPIs, Customer Service) and implement improvement plans to ensure service excellence and customer satisfaction.
• Support digital integration with suppliers, ensuring seamless pricing, availability, and booking flows.
• Conduct market research on user behaviour, digital trends, competitor strategies, and alternative mobility options to identify growth opportunities.
• Ensure regulatory and compliance adherence across EMEA, including insurance, liability, cross-border rentals, and local legislation.
• Collaborate with global teams to provide actionable insights for product localisation, strategic planning, and regional decision-making.
• Lead cross-functional initiatives to launch campaigns, systems, and resources effectively, driving operational efficiency and performance.
• Manage escalations and post-sales issues, enhancing customer experience and supporting continuous improvement.
• Present performance metrics, market trends, and strategic recommendations to senior leadership to guide decision-making and regional growth initiatives.

What you'll Need to Succeed:

• 10+ years of experience in business development, supplier management, or strategic partnerships within OTA car rental or top-tier rental firms.
• Proven experience leading and developing teams in a regional or multi-market environment.
• Strong strategic thinking, commercial acumen, and negotiation expertise.
• Hands-on knowledge of dynamic pricing, revenue management, and fleet/inventory strategies.
• Familiarity with API integrations, online distribution platforms, and digital booking flows.
• Understanding of regional regulations and compliance requirements in the EMEA car rental market.
• Ability to analyse data, extract actionable insights, and make data-driven decisions.
• Willingness to travel up to 30% across EMEA; EU driver's license preferred.
• Fluent in English (written and spoken); additional European languages a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing progress you have made.

What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more about opportunities at Trip.com Group and this role by visiting our careers page and related materials.