Overview

Be the driving force behind M&S's international franchise growth. Are you ready to lead the growth of one of the UK's most iconic brands across Asia? We're looking for a strategic and commercially driven leader to take full accountability for M&S' franchise performance in the region. As the principal lead for Asia, you'll manage a small team of Franchise Partner Managers, driving growth by leveraging deep local insight into customers, markets, and partner dynamics. Youont-owned omnichannel franchise strategy for the region, be responsible for delivering KPIs, and lead joint business planning with partners and internal teams. From owning the regional P&L to shaping market-relevant product strategies and optimising retail performance, your focus will be on delivering profitable, sustainable growth while ensuring a best-in-class customer experience.

Youont-owned lead the development of commercial terms, evolve our Franchise Playbook for local markets, and act as the key interface between M&S and its franchise partners—ensuring alignment, competitiveness, and strategic ambition across all agreements.

If you're passionate about retail, experienced in international franchising, and excited by the opportunity to shape M&S' growth story in Asia, we'd love to hear from you.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Responsibilities

• Works with the in-market merchandising team and Clothing & Home and Food BU teams to achieve an optimum product assortment across all the selling channels
• Helps to grow the Online business through new flagships, marketplaces and developing existing ones, plus omnichannel activity in store
• Actively listens to partner feedback/requirements and coordinates with central / Online/Food, Clothing and Home BU functions to help establish appropriate and cost-effective support/actions for partners
• Provides robust and rigorous operational focus to the team, looking for ways to continually improve delivery through the transfer of best practice to and between Franchisees to ensure they run efficiently and in line with brand operating standards
• In conjunction with the legal teams, reviews, shapes, and updates franchise agreements which deliver brand and commercial growth and success; shapes successful partnership relationships and defines clear performance targets and brand requirements

Who you are

• Strong commercial acumen and proven track record in driving sales and maximising profit
• Entrepreneurial – identify and influence commercial opportunities and act on them
• Retail experience – Stores and Online
• Highly skilled at relationship building and influencing key stakeholders at senior levels within M&S and externally
• Experience in managing global to local business relationships

Benefits

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business
• A generous Defined Contribution Pension Scheme and Life Assurance
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family
• Access to wellbeing support for colleagues including 24/7 Virtual GP and PAM Assist
• A charity volunteer day to support a charity or cause youeel passionate about through a dedicated day away from work

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.