Regional Payroll Operations Lead
6 Days Old
Regional Payroll Operations Lead
Department: Payroll
Employment Type: Full Time
Location: Glasgow
Description
The Regional Payroll Operations Lead is responsible for proactively managing and delivering high-quality payroll services across their assigned region. The role leads the regional payroll team, drives strategic initiatives, ensures operational excellence, and acts as a key point of contact for internal and external stakeholders. This position plays a crucial role in embedding service line strategy, enhancing team performance, and delivering consistent client satisfaction.
Key Responsibilities
- Lead and manage the regional payroll team to deliver accurate, timely, and compliant payroll services
- Utilise Payroll Managers and Payroll Quality & Compliance Managers to ensure effective task delegation and delivery
- Oversee team operations, capacity planning, and resource allocation in alignment with service line goals and regional demand
- Coach, mentor, and support Payroll Managers and Payroll Quality & Compliance Managers in fulfilling their roles and delivering on responsibilities
- Use technical payroll expertise to upskill team members and provide coaching on complex client issues
- Collaborate with the Payroll Quality & Compliance Managers to monitor team performance, review outputs, and implement continuous improvement initiatives
- Monitor regional revenue against budget, identify variances, and implement action plans to address shortfalls
- Act as the final escalation point for complex client issues within the region
- Lead the client onboarding process, ensuring accurate vetting, categorisation, and pricing in line with SPM parameters
- Maintain strong relationships with regional partners, directors, and key clients to support growth, satisfaction, and retention
- Embed and deliver the payroll service line strategy within the region, ensuring alignment with national and regional objectives
- Identify and lead regional and service line projects, from definition to delivery, including process improvement, systems implementation, and service innovation
- Ensure all processes within the region meet internal standards and external regulatory compliance
- Lead on the implementation of service line compliance frameworks and quality controls
- Own regionalised client consultancy work, bringing payroll technical expertise and guidance
Skills, Knowledge and Expertise
- CIPP or equivalent payroll qualification
- Experience in a professional services or consultancy environment
- Change/project management certification (e.g., PRINCE2, Agile)
- Proven experience in leading and managing regional payroll teams in a multi-client environment
- Strong technical knowledge of payroll legislation, compliance, and best practices
- Demonstrated success in stakeholder management and resolving complex client issues
- Commercial acumen with experience managing budgets and revenue targets
- Excellent leadership, coaching, and mentoring skills
- Ability to manage multiple priorities and projects with strong attention to detail
- Strong communication and interpersonal skills
Benefits
- Hybrid and flexible work options
- Enhanced maternity / paternity pay
- Buy and sell annual leave
- Life assurance
- Private medical
- Cycle to work scheme
- Greener car scheme
- Regular development reviews and training
- Discounted shopping platform
- Location:
- Glasgow, Scotland, United Kingdom
- Salary:
- £60,000 - £80,000
- Job Type:
- FullTime
- Category:
- Management & Operations
