Overview

Regional Support Manager (South East England excl. London)

Location: Remote

Lead, support, and grow with one of the UK’s leading home care franchisors. Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Responsibilities

• Guide Franchisees to build long-term profitability through strategic advice and implementation.
• Motivate and support Franchisees to achieve growth and development plans.
• Audit Franchisees against the Caremark model and manage non-compliance.
• Support with restructuring, crisis intervention, and exit planning.
• Oversee complaints and ensure appropriate resolution.
• Approve business premises and Care Manager selection (with Quality Manager).
• Monitor performance against benchmarks and KPIs.
• Manage franchise agreement terminations and resales.
• Attend and contribute to meetings, training, and network events.
• Prepare reports for the Director of Operations.

Experience

This is a fantastic opportunity for someone with experience in:

• Social care or related service businesses
• Franchising (Franchisee or Franchisor)
• Regional business development or management
• Sales consulting

You’ll need strong commercial acumen, financial awareness, influencing skills, and organisational capability.

About The Role

Lead, support, and grow with one of the UK’s leading home care franchisors. Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region. Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.

Benefits

• £4,500 Car Allowance
• Mobile Phone & Laptop
• Private Medical Insurance
• Flexi time (start between 8am–10am / finish between 4pm–6pm)
• £300 float (Field-Based)
• 33 days holiday (inclusive of bank holidays)
• Life Insurance cover
• Eye Care Vouchers
• Company Pension scheme
• Free Wellbeing Counselling Program & Support
• Annual Personal Development Budget
• 5 Paid Volunteering Days per year

Required Criteria

• Franchising Experience
• Stakeholder Management
• Growth and Profitability Experience
• Financial Planning and Forecasting (Supporting business owners)
• Business Planning

Additional Information

• Closing Date: Sunday 21st September, 2025
• Contract Type: fulltime
• Salary: £51,750.00 Yearly