Regional Support Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Recognitions include:

• Newsweek America's Greatest Workplaces Top Companies
• Certified Great Place to Work
• Fortune Best Workplaces in Financial Services & Insurance

Job Location: Scotland, Northern Ireland, North East Region

Job Type: Permanent

Remuneration: Competitive salary based on experience, skills, and qualifications

Role Overview: Empower claims teams and drive operational excellence across Scotland, Northern Ireland, and the North East. Support our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement.

This hands-on leadership role requires technical expertise in commercial claims, resolving complex queries, removing barriers, and driving compliance and performance. You will manage surge periods, lead engagement activities, support recruitment, coach colleagues, identify skills gaps, and coordinate training. Your work will impact service quality, team morale, and client satisfaction.

Key Responsibilities:

• Support claims technicians with technical queries and remove obstacles
• Lead complaint resolution, process compliance, and task management
• Manage data capture, MI reporting, and contribute to improvements
• Allocate and review claims per licensing requirements
• Collaborate with Property Managers to optimize quality, productivity, and profitability
• Conduct performance meetings and assess team skills
• Identify development needs and coordinate training
• Deliver client reporting and analysis
• Drive compliance and colleague engagement
• Participate in recruitment and onboarding

Qualifications and Skills:

• Strong knowledge of commercial property claims
• Willingness to travel across the region
• Relevant qualification (e.g., Cert CILA) or commitment to obtain
• Ability to work independently and take initiative
• Enthusiasm for digital strategies and innovative practices
• Experience in building professional networks
• Proven remote leadership skills
• Results-driven with adaptability during surge periods

This role is ideal for someone who thrives in dynamic environments, enjoys mentoring, and is passionate about delivering excellent service. If you're ready to lead by example and make a real impact, we want to hear from you.

What we offer:

• Competitive salary
• Self Invested Personal Pension Scheme (SIPP)
• Incentive (bonus) scheme
• Company vehicle or cash allowance
• 25 days holiday plus bank holidays
• Flexible working options

Health & Support:

• Private healthcare (including pre-existing conditions)
• Life assurance
• Employee assistance program
• Group Income Protection

Additional Benefits:

• Voluntary benefits (dental, cycle scheme, season ticket loan, digital GP)
• Discounts on various products/services

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, you'll build your career and cultivate a team of experts. Our Sedgwick University offers over 15,000 courses, role-specific training, and opportunities for formal education, empowering you and your team to excel.

Together, we're reshaping the insurance landscape and building a legacy of talent. Join us as a catalyst for change.

Next steps:

Think we'd be a great match? Apply now—we want to hear from you. Even if you're unsure, apply—our diverse hiring approach welcomes professionals at all career stages. We uphold a zero-tolerance policy towards discrimination of any kind.

Applications will be reviewed after the closing date, with some candidates selected for interviews (virtual or in-person).

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Sedgwick is an Equal Opportunity Employer.

The information provided describes the general responsibilities and nature of the role and may be updated at Sedgwick's discretion.