Regional Training Manager SPA

Department: Retail

Employment Type: Permanent - Full Time

Location: All Brands, London

Description

What Will You Do?

• Lead, mentor, and inspire a team of Training Specialists, Experts, and Senior Trainers across the Spa channel.
• Conduct regular 1:1 coaching, observation, and performance feedback sessions, aligned with KPIs and developmental goals.
• Manage individual training development plans and performance logs in line with the ELEMIS Trainer Development Guide.
• Provide regular performance updates to the Head of S&S Education, identifying top talent and coaching opportunities.

• Deliver engaging and effective Train-the-Trainer Induction Programs for new hires, ensuring strong onboarding and alignment with brand standards.
• Oversee and lead ongoing Train-the-Trainer programs, promoting continuous development and skill enhancement within the education team.
• Ensure consistent delivery of ELEMIS training programs in line with curriculum standards and learner needs.
• Maintain high-quality training delivery through regular evaluations, audits, and feedback cycles.

• Own and lead the ELEMIS Ambassador Program within the Spa channel alongside Regional Training Manager for the South, drive participation, performance, and impact across key partner accounts.
• Identify and trial innovative learning experiences, leveraging digital and in-person formats to enhance learner engagement.
• Collaborate with the Head of Education to evaluate and analyze training impact, adjusting approaches to improve results and return on education.

• Act as a critical connector between Education and Sales, ensuring aligned priorities and a unified approach to supporting business objectives.
• Work alongside the UK Sales team to identify training gaps, support regional sales goals, and create education plans that drive business growth.
• Represent Education during regional business reviews and strategy meetings, proactively providing insights and data on education performance.
• Collaborate with Operations team to ensure productive and efficient ways of working.

• Serve as a PRO Master in ELEMIS, setting the benchmark for product and treatment knowledge.
• Model best-in-class brand behaviors and uphold ELEMIS standards in every training interaction.
• Represent ELEMIS at internal and external events, conferences, and partner training where required.

• Training team performance and progression
• Ambassador program engagement and outcomes
• Regional training consistency and learner satisfaction
• Alignment between training impact and commercial sales targets
• Feedback from internal stakeholders (Education, Sales, Spa partners)

The Perfect Candidate

• Beauty Therapy qualification to NVQ level 3 or equivalent, including facial and body electrical
• Passionate about the beauty and spa industry.
• Teacher training qualification highly desirable
• Good level and standard of UK/European education or equivalent
• Training experience within the beauty industry desirable
• General computer literacy in Microsoft Word, Excel, PowerPoint, and Outlook
• Experience in a managerial role

• Patient and encouraging in the training environment.
• Adaptable to the diverse learning styles of spa and beauty professionals.
• Social Media training and experience highly desirable
• Self-motivated, organised with strong attention to detail.
• Competent communication, presentation and facilitation skills
• Experience working within a team environment, working collaboratively, and building positive business partnerships
• Ability to listen and understand needs of others, translating those needs into elevated education
• In-depth knowledge of beauty and spa services, products, and industry trends.
• Ability to demonstrate and teach practical spa and beauty services.
• Experience & Competent in public speaking
• Familiarity with health and safety regulations in the spa and beauty industry.

• This position is a field-based role
• This position requires some work from home days; candidates should have a reliable home office setup with access to a stable internet connection.
• Travel: This role will require travel across the UK & Ireland and to our training academy.
• Overnight Travel: Overnight travel will be necessary for attending training, events, conferences, or supporting onsite educational activities.

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!